What are the Different Support Channels UAA IT Services Offers?


Learn how we can assist you with various computing andtechnical requests, as well as general questions about technology.


What is this article about?

This article provides information about how you can get support, ranging from self-support to on-site visits.

How do I utilize these services?

IT Services Service Center

The UAA IT Services Technical Support Center is staffed 5 days a week by professional technicians. The technicians can assist you with login credentials, software understanding, technical requests, and general questions about technology.

Hours of Operation

  • Monday - Friday: 7 AM - 6 PM
  • Saturday & Sunday: 10 AM - 2 PM

The Service Center is closed on all UAA Holidays.

Contact Information

Phone Menu Options
  1. Login assistance, or building access issues.
  2. All other support issues.
  3. IT Business Office
  4. Detailed system status.
  5. Hours of operation.

Interactive Desktop Support

Students and Employees (Staff/Faculty)

A LogMeIn Rescue remote session will allow a Service Center technician to login to your computer remotely. The technician can then see your workstation and assist you will making any necessary changes to help you increase your productivity.

Connect with us on Social Media

Subscribe to the Facebook/Twitter page (for service interruption announcements) "as they happen" to keep yourself in the know as to the status of each of our services.

Technical Contact(s)

Are you a Technical contact for the many schools and campuses throughout the University of Alaska Anchorage Major Academic Unit?

Subscribe to our ITG (Information Technology Group) Mailing List

Self Support

UAA IT Services maintains a knowledge base of various articles, tutorials, and how-to's. You can also visit the self-service portal and service catalog to submit tickets online and receive assistance from IT Services regarding multiple computing support options.

What other support options are available?

Community Campus Support Resources

Each community campus has a local technology department that works closely with Anchorage IT Services.

  • Kachemak Bay Campus
    • Local (907) 235-1688
    • Toll free (877) 809-0572
  • Kenai River Campus
    • Local (907) 262-0351
    • Toll free (877) 809-0572
  • Kodiak Campus
    • Local (907) 486-1230
  • Matanuska Valley Campus (MatSu)
    • Local (907) 745-9738
  • Prince William Sound College (Valdez)
    • Local (907) 834-1650



Article ID: 40
Tue 10/8/19 1:33 PM
Wed 6/5/24 6:30 PM

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