My Favorite Services (399)
University of Alaska of Alaska (UAA) has a limited number of computing devices for loan for the purpose of providing or completing University Courses. These device are loaned based on the need for the device in the order of the requests received.
Virtual Desktop Infrastructure (VDI) allows you to access a virtual computer on your own device that may have access to software and other resources that your own device does not.
You may be asked to have your provider fill out the Medical Information Form. When your provider has filled it out, please submit it.
You may be asked to have your provider fill out the Medical Information Form. When your provider has filled it out, please submit it.
HR Accounting is responsible for the payment and reporting of all employee's payroll and staff benefits, and all associated Federal tax payments and compliance reporting. This includes payment and reporting of taxes to the states outside of Alaska where employees work, and all International tax compliance issues for employees working outside the United States.
Active Directory (AD) is the system that manages your domain account at the university, and is used to login to university computers, wireless networks, Office 365, and other systems/services.
The ADA Accessibility Team is dedicated to providing accessibility support and accommodations for applicants, employees, and visitors inside and outside of the workplace.
The ADA Accessibility Team is dedicated to providing accessibility support and accommodations for applicants, employees, and visitors inside and outside of the workplace.
Request a new department be added, or request changes to an existing department listing in the Online Directory.
Request the addition of a device to the IT monitoring system, an update to settings in the monitoring system for a device, or the removal of a device from the monitoring system.
Request the creation of a new mailing list, changes or updates to an exsiting mailing list, or decommision of a mailing list.
Have a person added to the Online Directory, or request changes to an existing person's information.
Order a new VoIP telephone, request updates to a telephone, or remove/decommission a telephone. This form can also facilitate requests for multiple phones.
Request a redirect of one university URL to another university URL.
Request a redirect of one university URL to another university URL.
Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL.
Request a new vanity URL to replace a current URL, moving a vanity URL to a different URL, or removing a vanity URL.
Request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number.
Departments may request, or change, Adobe Creative Cloud licenses on behalf of their employees, and/or students.
Request a new long distance calling code or updating an existing international access calling code for use on the UAA telephone system.
Request the addition of new network cabling, a change to existing cabling, or the removal of cabling.
Request a new DHCP entry, an update to an existing DHCP entry, or the removal of a DHCP entry.
Request new DNS records, changes, or updates to existing DNS records.
Departments, schools, and colleges may request one or more Group Policy Objects (GPO(s)) be created or changed in order to implement specific configurations/settings.
Request changes to be made to the A to Z Listing webpage on the UAA Website.
Request a new network device, changes or updates to an existing device, or the decommission of a device.
Request a new network device, changes or updates to an existing device, or the decommission of a device.
Office 365 offers optional software available to UA Departments to purchase for their faculty, and staff.
Request the installation of new security cameras, moving locations of security cameras, or the removal of security cameras.
UA departments/employees may request SPSS, or changes to existing, licenses.
Assistance and requests related to assignments that are in addition to an employee’s primary assignment. These are called secondary assignments, additional summer assignments, or overloads.
The Adobe Creative Cloud suite of software, and web-based applications is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.
Request an allowance of legitimate traffic from a university supported device through the UAA network firewall.
This service is used by University Alum to request an extension to their UA email account.
Assistance and requests related to a current employee’s primary assignment such as compensation changes, labor change, hours worked, reappointment/renewal of term assignment, on/off contract, extending end date, stop assignment, and end of employment.
Assistive technology helps individuals with disabilities perform tasks which might otherwise pose challenges or not be possible. This could include accessible text-to-speech support for reading materials, speech-to-text for writing support, digital recorders, audio listening devices, and more.
Service requests and management of audio, and visual equipment such as data projectors, DVD/Blu-ray players, overhead projectors, and more available within classrooms, conference rooms, and other campus spaces.
The audio conferencing service is provided through Two Rivers Conferencing for the University of Alaska system.
Borrow Audio and Video Equipment to use for an Event.
Request deployment of application(s) to macOS, or Windows university computers that need additional software.
The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees.
The Benefits Team oversees the administration of university employee benefits and retirement programs. This includes education about benefit options and enrollment, assisting employees with retirement preparation, and providing resources to support the well-being of UA employees.
Login to Blackboard Learn the Learning Management System (LMS) for UAA.
Assistance with completing and processing department budget revisions.
UAA departments, including UAA community campuses, and UA units located in the Anchorage area have the opportunity to purchase select Dell computers, laptops and monitors at highly discounted prices.
Information about calendars for UA students, staff, faculty, and departments.
Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use.
Assistance, and requests related to university calendaring services for students, staff, faculty, and departmental use.
Request an update or change to File Storage access permissions, including administrative and security group level changes.
Change permissions for users, locations, resources or request access to advanced functions on the Scheduling & Space Management System (SSMS).
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.
Assistance, and requests related to university chat services for students, staff, faculty, and departmental use.
UAA IT Services in partnership with the Consortium Library has several Chromebooks that are being reallocated from prior use and made available to students. To receive a Chromebook, please read the below information before submitting the required forms.
Compensation and Classification is responsible for developing compensation programs, policies, and approaches that meet the unique needs of our academic and business units. This includes the creation and maintenance of the classification systems, compensation structures and the policies and procedures associated with career development and pay practices.
Compensation and Classification is responsible for developing compensation programs, policies, and approaches that meet the unique needs of our academic and business units. This includes the creation and maintenance of the classification systems, compensation structures and the policies and procedures associated with career development and pay practices.
University computer labs provide customers with an extensive software library installed on both Windows and Mac workstations, printing options, and technical support.
Consultation with UAA IT Services for what computers to purchase as part of the Bulk Order Program to meet your business needs.
Assistance with the transfer of expense or revenue (i.e. Journal Voucher) between accounts.
Request the creation of a workflow (build) that will be deployed to the different locations, whether a lab or a campus.
UAA IT maintains managed, secure data centers that can service your physical and virtual server/storage colocation needs.
Providing University security risk and vulnerability assessments, mitigation recommendations, and audit assistance.
Support, service, setup and maintenance of departmental, and shared printers.
Schedule a move of many computers and related equipment for large offices or entire departments from one campus location to another.
This service is for requesting the installation and setup of digital signage or to move an existing digital sign to a new location.
Request new DNS records, changes or updates to existing DNS records, or the removal of DNS records.
Request the installation of a new physical access system on a campus interior or exterior door.
University of Alaska Anchorage electronic door lock system allows individuals to access buildings, as well as interior room(s) they are authorized to access.
Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.
Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.
Assistance, and requests associated with using University of Alaska email services for individual, and departmental purposes.
UAA's Email Marketing Platform can be used to send email marketing campaigns to targeted University audiences (all staff & faculty, current students of a particular college, alumni, etc.). The platform is capable of tracking and reporting on the success of a particular campaign (whether an email was opened, if a particular link was clicked, etc.).
Supervisors may submit completed, signed, non-MyUA performance evaluations for their employee’s personnel file.
Assistance and requests related to creating, changing, reclassifying or requesting copies of Position Descriptions (PD).
Assistance with employee recruitment, posting of job pools, and the direct hire of employees. If requesting the hire or rehire of an adjunct, student worker, or temporary staff, please use the Employment Changes service.
Employee Reimbursement (including local mileage reimbursements)/Direct Pay.
Assistance and requests related to an employee's assignment such as: changes to primary assignment, requesting an additional assignment, requesting semester hire and rehire of adjuncts, student workers and temporary staff, and processing resignations.
The Endpoint Management System provides centralized management of university owned laptops, workstations, and servers allowing remote installation of applications, patches, and other software fixes.
Assistance, and requests related to file storage, data archiving, and other related services and collaboration solutions.
Enterprise Resource Planning (ERP) (also known as Banner) maintains integrated data that support student, financial aid, human resources, and finance systems across the University of Alaska system.
Assistance, and requests associated with the university's Enterprise Service Management system departmental ticketing application, and the Asset/Configuration Item application.
Assistance, and requests associated with the university's electronic portfolio (ePortfolio) service.
The Business Services team can help you to request a fund 1 UA Foundation reimbursement.
HR Customer Service provides services, answer questions, and solve common problems across all HR functional areas. In most cases, they will own a person’s or department’s issue from start to finish.
Access to the UA’s Google email on desktop clients and handheld devices, along with Google Calendar, Docs, Chat, Video, Groups, and Sites.
Google Workspace for Education is a cloud-based productivity suite that helps you and your team connect and get work done from anywhere on any device. Services include Mail, Drive, Docs, Sheets, Slides, Sites, Calendar.
Semester assignments for adjuncts, student workers and temp staff.
HR Information Systems administers human resources systems and assists users by resolving issues.
SPSS Statistics is a software package by IBM used for statistical analysis.
Request software installations to university owned computers or computers owned by current students, faculty, or staff.
Request assistance from Desktop Services to investigate possible virus infections or compromises of equipment by malicious software programs.
Assistance, and requests associated with server, and application management, monitoring, and alerting solutions.
View or receive information and updates on services supported by UAA IT Services and UA OIT Services. We share updates to our subscribers via Twitter, webhooks, RSS Feeds, or email. These include updates about scheduled maintenance and unplanned outages.
The Labor & Employee Engagement Team oversees labor and employee relations while focusing on improving retention, and professional and team development. The Labor Team accomplishes this through contract negotiations, investigations and dispute resolution, coaching and prevention. The team works closely with the HR Business Partners as they ensure campus needs are met. The Labor and Employee Engagement Team helps foster collaborative partnerships for all UA employees to promote a strong and positive organizational culture.
Assistance with completing and processing labor redistribution.
The Learning Management System is to deliver course content and interact with instructors and fellow students of a classes. It is primarily used for distance education classes that are taught entirely online but can also used for face-to-face or mixed classes.
Assistance, and requests associated with using Mailman for group email discussion, and e-newsletters
Support, service, setup and maintenance of Managed Print system.
Request the creation of a new Managed Print proctor account.
Schedule a move of a few computers and related equipment for individuals or small offices from one campus location to another.
A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account access, improving the basic level of security achieved with just one factor of authentication, usually a password.
Request the activation of a network port/Ethernet wall jack.
Requests for changes and allowances in the UAA network firewall.
Request a new departmental, or resource related calendar.
Request a new room, or other university facility related calendar.
Request the creation of a new department File Storage.
Get audio and video equipment installed in a room or existing equipment installed in a room upgraded.
Department and service accounts can be used to send email from a department or group, rather than a specific individual.
Purchase of new or refurbished computer(s) and peripherals for university business use.
Office 365 combines the familiar Microsoft Office desktop suite with cloud-based versions of Microsoft's communications and collaboration services - including Office Web Apps, Office desktop applications, SharePoint, and Teams to help individuals be productive from virtually anywhere through the Internet.
This is a link to the Service Page for Banner on the UA Office of Information Technology website
Assistance, and requests related to the UA employee, and department online directory.
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. The Payroll Team provides support on both web timesheets and manual entry timesheets. This requires working knowledge of earnings codes, deduction codes and other items that make up your paycheck, such as child support orders, IRS and other levies, and court-ordered garnishments. Our Team Purpose is to work as a team, sending the right information and money to the right people at the right time.
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. The Payroll Team provides support on both web timesheets and manual entry timesheets. This requires working knowledge of earnings codes, deduction codes and other items that make up your paycheck, such as child support orders, IRS and other levies, and court-ordered garnishments. Our Team Purpose is to work as a team, sending the right information and money to the right people at the right time.
The Foxit PDF Editor software is available through a centrally managed University of Alaska system license agreement. Departments can purchase licenses from this agreement for use by Staff, Faculty, and Students, whether for administrative duties, or academic work.
This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a personal computer.
Personnel is the department responsible for making sure that UA HR policies and procedures for employee job changes are followed and that correct data entry is completed so that our employees are paid properly. We work collaboratively with departments throughout the system to identify solutions on complex job change issues and provide training and support to our valuable HR Coordinators.
Inquire about billing for phones or update phone related billing information IT Services has on file.
Schedule the pick up and processing of equipment to be sent to UA surplus.
Request to move a qualified device, typically a printer or server, behind the UA network firewall.
Assistance with purchase requisitions, purchase orders, procured purchases/payments, and processing invoices for payment.
Assistance for how to do something with Audio/Video equipment; have something done you don't have permissions for; or get answers to questions.
Assistance with computer labs for how to do something; have something done you don't have permissions for; or get answers to questions.
Assistance with Mailman for, how to do something; have something done you don't have permissions for; or get answers to questions.
Assistance for how to do something; have something done you don't have permissions for; get answers to questions to common scenarios, or report error messages.
Assistance with Multi-Factor Authentication for how to do something; have something done you don't have permissions for; get answers to questions to common scenarios, or report error messages.
Assistance with the Personal & Departmental Calendar for, how to do something; have something done you don't have permissions for; or get answers to questions.
Assistance with Telephone services for, how to do something; have something done you don't have permissions for; or get answers to questions.
Assistance for the Scheduling & Space Management System (SSMS) for, how to do something; have something done you don't have permissions for; or get answers to questions.
This service is used for requesting assistance on how to add or edit content on a university webpage.
Assistance for the Video Conferencing for, how to do something; have something done you don't have permissions for; or get answers to questions.
Secure, remote, connectivity from non-University of Alaska locations to campus resources.
Request a device or devices be unmanaged in the IT monitoring system.
Report an instance where a legitimate URL is being blocked by the UA firewall and should be allowed.
Report phishing email sent to or from university email addresses.
It is a good idea to test your video, and audio before a meeting or webinar. You can do that either manually, or via requesting a test meeting.
Request access to edit a website or specific webpage on the CMS.
The ADA Accessibility Team is dedicated to providing accessibility support and accommodations for applicants, employees, and visitors inside and outside of the workplace.
The ADA Accessibility Team is dedicated to providing accessibility support and accommodations for applicants, employees, and visitors inside and outside of the workplace.
Request to add, or change a person's access to an electronic door lock.
Request a new or renewed SSL certificate for eligible website URLs hosted on the uaa.alaska.edu domain.
Get setup to be able to receive and make phone calls through your computer using Jabber from Cisco.
Request a limited use wireless network for events and special functions.
Request a Google analytics reports on statistics for a website and it's sub-sites, or webpage.
Request one-on-one assistance with web pages on the university Content Management System (CMS).
Set up recurring onsite support from IT for university owned desktop, or audio/visual equipment.
Schedule computer lab maintenance to be performed by the Desktop Services team.
Schedule computer maintenance to be performed on university computers between certain dates at some point in the near future.
The Scheduling & Space Management System (SSMS) for the University of Alaska Anchorage. Used for the managing events; scheduling locations and resources; publishing to web calendars, other tasks or approval for events; and analytics reports for any of those activities. It is currently used for scheduling by most Anchorage Campus departments, Kodiak, Mat-Su & Prince William Sound campuses.
Assistance, and requests associated with TLS certificates used for services such as HTTPS, and other protocols that allows secure connections between devices.
Series25 is the software suite from CollegeNet that is used by the University of Alaska Anchorage for Scheduling & Space Management.
Assistance, or requests associated with administration options for servers located in the university's data centers.
Share feedback, and ideas regarding the UAA Service Portal.
Request the setup of one or more non-Managed Print office printer(s).
Receive email notifications related to the Scheduling & Space Management System (SSMS).
Information Technology Services can host and manage software licenses where deployed software applications would benefit from a central license service.
Learn more about using the Scheduling & Space Management System (SSMS) from basic customer training, as well as more targeted training for individuals looking to get help with certain uses or features of the system.
Assistance with department initiated scholarship, tuition waiver, foundation award, etc.
Submit Procurement Services approved software waiver requests for new software that isn't currently offered by IT Services.
This service is used by University Departments to submit a Student Aid request
Request restock of paper, and toner supplies for locations participating in the Managed Print service.
Assistance with a UA Account for how to do something; have something done you don't have permissions for; get answers to questions; or something is not wokring as it you expect it to.
Assistance with Assistive Technology, for how to do something; have something done you don't have permissions for; get answers to questions; or report it is not working as expected.
Assistance with Enterprise Service Management (ESM), also known as TDX. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system.
Request assistance with setting up hardware or software, or performing repairs or maintenance on university owned computer(s).
Assistance with Office 365 @ UA. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system.
Assistance with Learning Management System (LMS), also known as Blackboard. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system. This includes but is not limited to the below
Assistance with Virtual Computers (VDI) for how to do something; have something done you don't have permissions for; get answers to questions; or report an error with the system.
Assistance, and requests associated with using university supported services such as Google Forms, Microsoft Forms, or Qualtrics for creating online surveys, registration forms, and other forms.
Assistance, and requests associated with using university supported services such as Google Forms, Microsoft Forms, or Qualtrics for creating online surveys, registration forms, and other forms.
Assistance, and requests associated with using university supported services such as Google Forms, Microsoft Forms, or Qualtrics for creating online surveys, registration forms, and other forms.
Assistance, and requests associated with protection and solutions for dealing with malicious email communications.
The Talent Acquisition Team is dedicated to recruiting, hiring, and retaining talented employees to fulfill its UA mission. Talent Acquisition ensures UA provides an inclusive environment, and resolves accessibility issues.
Assistance, and requests associated with the university's Cisco Voice over IP (VoIP) system, Call Manager, long distance dialing, and more.
Request assistance with timesheets or missing pay.
Request assistance building your travel request, booking the trip, and with your expense report when you return.
Assistance, and requests associated with your UA Account/Identity to change your UA password, request access, and more.
Deposit funds, check recent transactions on your UAA Wolfcard.
Assistance and information related to UAA ID cards/Wolfcard.
UAA ID Card for a person that is not a University employee, student or alum. This is to provided electronic door access to other individuals that are authorized to be in University buildings for various reasons.
The mailing list service uses Mailman, the GNU Mailing List Manager. The service provides built-in archiving, automatic bounce processing, spam and content filtering, and digest delivery.
University of Alaska Anchorage website for individuals to manage their UA Account including password change, reset, or recover a forgotten password.
Mobile Print service allows you to easily print your files via email, online through a web browser, as well as from a traditional computer to any UAA location that supports the Mobile Print service
Access the UAA Online Directory to lookup UA employee, and department information.
University of Alaska Anchorage (UAA) offers a content management system (CMS) for web solutions, design, maintenance and support for UAA's research, academic, and administrative groups.
The Wolfcard card is the official UAA photo identification card used by students, staff and faculty to access UAA facilities and to make purchases.
UAOnline gives students, staff and faculty access to business aspects of the university.
This service is for requesting assistance with setting up hardware or software, or performing repairs or maintenance on a university owned computer.
Update information about one or more Locations in the Scheduling & Space Management System (SSMS).
UAA’s video conferencing services enables communication and collaboration with conferencing hardware and software systems throughout the world.
Assistance, and requests for the university video surveillance security system.
Virtual Desktop Infrastructure (VDI) allows you to access a virtual computer on your own device that may have access to software and other resources that your own device does not.
Request a change of which network VLAN specific device(s) reside on.
Support for university websites and online services hosted separately from the content management system (CMS).
Wired network connectivity provides high-bandwidth, high-availability campus connectivity to the Internet, Internet2, and other online services.
Wireless network connectivity provides high-bandwidth, high-availability campus connectivity.