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Payroll
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. Our Team Purpose is to work as a team, sending the right information... ... Service Overview
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. Our Team Purpose is to work as a team, sending the...
Payroll
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. Our Team Purpose is to work as a team, sending the right information... ... Service Overview
The Payroll Department is a part of UA HR where we support all employees and provide solutions related to payroll activities. Our Team Purpose is to work as a team, sending the...
Delete an Enterprise Service Management Dashboard
This article will walk through to process of deleting a Dashboard. ... This article will walk through to process of deleting a Dashboard.
What materials do I need?
Web Browser
TDWorkManagement license
How do I use this technology?
Login to ESM....
SSMS Training
Learn more about using the Scheduling & Space Management System (SSMS) from basic customer training, as well as more targeted training for individuals looking to get help with certain uses or features ... Training is not required to access the Schedule & Space Management System (SSMS) it is simply there for those that want or need assistance to use the SSMS. We have basic customer training, as well...
Get Started with Parent / Child Tickets
This article will help individuals with access to the Enterprise Service Management TDWorkManagement system to create and work with tickets with parent/child ticket associations. ... Remember that the ticket's classification must meet the criteria above to be eligible to be a child ticket. Remember that the ticket's classification must meet the criteria above to be eligible to...
Questions or Assistance with Video Conferencing
Assistance for the Video Conferencing for, how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like,
Can I do .....
What does ..... mean/do
How do I ...... If you are...
Knowledge Article Title Strategies
Descriptive names are an important part of organizing, sharing, and keeping track of information. This article provides some strategies for creating effective knowledge article names/titles. ... Overview
Properly formed subjects greatly help with both searching and identifying which article to use. Writing article titles
Follow these guidelines to better help customers find an...
Transfer Ownership of a Microsoft Form
If you've created a survey, quiz, or poll, you can easily move it to a group so everyone in your group becomes owners of that form. ... Select the group you want to transfer your form to.
Notes:
You must be a member of the group you want to transfer ownership of the form to. Any new responses will be synced to...
Questions or Assistance with Personal & Departmental Calendar
Assistance with the Personal & Departmental Calendar for, how to do something; have something done you don't have permissions for; or get answers to questions. ... Assistance for how to do something; have something done you don't have permissions for; or get answers to questions like,
Can I do .....
What does ..... mean/do
How do I ...... If you are...
Add SLA Escalation Steps
This article will help Enterprise Service Management (ESM) Application Administrators to add escalation steps Service Level Agreements. ... Important
Individuals must have ESM Application Admin, or ESM Enterprise Admin access to the desired ticketing application to configure SLAs. Navigate to the Service Level...
Add a Slideshow
The Digital Signage system allows creation of simple slideshows for photos, presentations, and other documents. This article walks through the basics of creating a new slideshow. ... Create Slideshow
Login to TrilbyTV.
Click the Add content ('+' icon) in the menu bar.
Click Slideshow.
Enter a Title for the slideshow.
...
Manage Product Models
Navigate to the UA ESM website.
Login to UA ESM with your UA Email address and password.
Click View Applications.
Click Assets/CIs.
On the left side, click Product Models. Navigate to the...
Add or Change a URL Redirect
Request a redirect of one university URL to another university URL. ... This service is used to request a redirect of one URL to another URL. This means if someone types in or clicks on a link to a redirected URL, it will take them to newly requested URL instead....
Support for the Learning Management System
Assistance with Learning Management System (LMS), also known as Blackboard. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error... ... Course Merge
Request New Learning Management System Course Shell
Support for the Learning Management System
Assistance with Learning Management System (LMS), also known as Blackboard....
Add or Change a Voice Menu
Request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number. ... This service is used to request the addition of a voice menu to a department phone number, updates to an existing voice menu, or the removal of a voice menu from a phone number....
Return Material Authorization Asset
Note
For details on property management please contact your campus property coordinator, or refer to the University of Alaska Statewide Property Manual (pdf). Internet connectivity
A web...