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Ticket Feed "This message was proxied" Notice

Learn what it means when you encounter a proxied message alert within the Enterprise Service Management (ESM) system ticket feed and why it happens. ... Further replies to this comment may no longer notify <contact@example.com>. This warning is not something to worry about, and can be ignored. This mainly occurs because the address that sent the ...

Do I need a license key for Microsoft 365 Apps for Enterprise applications

Applications are activated per device during the setup process for software downloaded from the Office 365 Mange installs page, as well as the Apple App Store, and Google Play store, when you sign...

Restore Files in Microsoft SharePoint and Teams

Instructions and guidelines for SharePoint site owners to perform self-service document library restoration in scenarios such as mass file deletion, file corruption, or a malware attack. ... Microsoft SharePoint, and by extension Microsoft Teams and OneDrive for Business which uses the same storage mechanism, provides site members an easy to use recycle bin to recover accidentally...

Office 365 Optional Software Licenses

However, additional opt-in components are available for UA departments to purchase for their faculty and staff. Important License(s) are available upon request, and the annual cost is charged to...

Use Regular Expressions with Mailing Lists

A brief introduction on the use of Regular Expressions (regex) with mailing lists. ... post Specify domains that are not allowed to post Ban all non-UA domains from posting Ban all non-UA domains from subscribing Spam filter rules Other Uses Settings that use...

Best practices for storing data online

Using either storage option is a more secure way to store your valuable files when compared to using flash drives or depending on the hard drive of a dedicated laptop or desktop computer. The...

Merging Tickets in Enterprise Service Management

Make sure the duplicate ticket you're going to merge into another is the correct one before proceeding. Open the ticket you want to merge into another ticket, the one you want to get rid...

Auto Install Application(s) on Devices

Request deployment of application(s) to macOS, or Windows university computers that need additional software. ... Service Description This service is used to request deployment of applications, whether Apple or Windows, to those devices that need additional software outside of an initial build process....

Support for Enterprise Service Management

Assistance with Enterprise Service Management (ESM), also known as TDX. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error... ... Assistance with Enterprise Service Management (ESM), also known as TDX. for how to do something; have something done you don't have permissions for; get answers to questions; or report an error...

Request Electronic Door Access

Request to add, or change a person's access to an electronic door lock.

How do I Use the SMART Interactive Displays?

This article provides information on how to use the interactive whiteboards by SMART Technologies. ... Used in conjunction with a computer and projector, these boards can be used to bring learning alive. How do I use this technology? There are two tools that can be used to create interactivity:...

Why can't I see my Learning Management System (Blackboard) Course?

For this reason, the following browsers are recommended for the best Blackboard Learn experience: Google Chrome Mozilla Firefox UA Username and password To check if your browser is...

Get Started with Enterprise Service Management Workflows

Introductory information for Application Administrators on using Enterprise Service Management (ESM) workflows to manage business process, notifications, and other activities within a ticketing... ... Workflows specify the steps (actions) that are applied to a ticket. TeamDynamix iPaaS - Allows those departments authorized to leverage iPaaS flows in ticket workflows. Notification -...

Manage Vendors

Internet connectivity A web browser Privileges within the UA ESM system to the Assets/CIs module How do I use this technology? Review Existing Vendors Open a web browser. Navigate...

ESM Ticketing App Settings

This article will help ESM Ticketing App Administrators to adjust ticketing application settings using the TDAdmin interface. ... Always allow workspace members to view tickets and ticket tasks that have been added to their workspace - Allows Workspace members without access to this application to view the details of tickets...