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Configure a List Where Only Owners, and Moderators Can Post

How to configure a Mailman list so that only owners, and moderators can post. ... Overview How to configure a Mailman list so that only owners, and moderators can post. How do I use this technology? In order to do this, you must make sure that subscribers and non

Create an Enterprise Service Management Desktop

: Create a Desktop Format a Desktop Add Modules to a Desktop Remove a Module from a Desktop What materials do I need? Web Browser TDNext license How do I use this

Edit a Ticket Time Entry

Information on how to edit a time entry on a ticket. ... Overview Time entries can only be edited by the person listed on them, usually the creator. If you are not that person, create a Task on the Ticket to them for what needs corrected. If the person

View Survey Responses via the Responses Tab

The Enterprise Service Management (ESM) system provides easy access to view the list of complete and incomplete responses for the survey. This article will walk you through the process of viewing customer survey requests that are pending, as well as completed. ... Overview The Enterprise Service Management (ESM) system provides easy access to view the list of complete and incomplete responses for the survey. This list can be filtered completion status as

Ergonomics - Sitting at a Computer

Information related to ergonomics that will help improve working environment and protect your health while working at a computer. ... . Hold your head at a slight downward tilt to avoid straining muscles in your neck and shoulders. The top of the monitor should be at or below eye level and the screen should be 18 to 30 inches from

Get Started with Google Tasks

apps. Tasks synchronizes across all your devices, so your lists and tasks go with you, wherever you are. Features Create task lists with your most important to-dos View, edit, and manage

Access Delegated Gmail Account

Overview The simplest means to access email accounts that you've been granted delegated access to is through the G Suite web interface What materials do I need? A web browser Your UA

Approve or Reject a Knowledge Article

accuracy, format consistency, and other factors before being approved. Individuals with IT Knowledge Contributor, or IT Knowledge Publisher roles will use the Checklist for Knowledge Approval to

Set a Forward on Gmail Account

This article will assist you with setting up mail forwarding to direct all mail from the UA Google Mail account to another address. ... Overview ​Setup mail forwarding to direct all mail from the UA Google Mail account to another address. What materials do I need? ​Preferred Web Browser (i.e. Internet Explorer, Google

Get Started with Ticket Surveys

An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction ... Overview This article will help Enterprise Service Management (ESM) App Admins to create and manage ticketing surveys via the TDNext interface. Ticket surveys can automatically be sent out to

Barcode & QR code Scanning the TeamDynamix Mobile App

This article will help technicians use the Enterprise Service Management (ESM) TeamDynamix Mobile app to scan barcodes and QR codes. ... Overview The Enterprise Service Management (ESM) Mobile app can use the mobile device's camera to act as a barcode and QR code scanner. Throughout the mobile app, users can tap the barcode button

What should I do if my Wolfcard is lost, or stolen?

delay.  Reports should be directed to the WolfCard Office (786-4695) during standard operating hours, which are from 9:00am to 5:00 PM. Should the loss be discovered outside these hours, the University

Email Monitor Attachment Support

This article will help individuals to understand the Enterprise Service Management (ESM) attachment support for the email monitoring service. ... Overview The UA Enterprise Service Management (ESM) system allows files to be attached to tickets via email, including Email Monitors for ticket creation, and Email Replies for replying to

Delete a Response Template

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to delete unused response templates. ... response templates as appropriate. What materials do I need? Internet access Web browser ESM App Admin permissions How do I use this technology? To delete a response template do

Edit a Response Template

This article will provide guidance to Enterprise Service Management (ESM) Application Administrators on how to edit/update response templates. ... Overview Over time departments may find that a response template(s) may need to be updated to reflect changes in the organization, or business practices. Enterprise Service Management (ESM