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Software Request

Service Description This service is used to submit review/approval requests for software that isn't currently offered/available within the University of Alaska system. Important Before

Edit an Enterprise Service Management Desktop

Information on how to edit a Desktop within the Enterprise Service Management (ESM) system. ... through to process of deleting a Desktop. What materials do I need? Web Browser TDNext license How do I use this technology? Login to ESM. Navigate to the Desktop tab on the menu

Approve Digital Sign Content

When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. The article will walk individuals with 'approval' permissions through the process of reviewing and approving the content. ... Overview When content is added to the Digital Signage service, by default it is unapproved, and not visible to anyone except moderators, and the person who uploaded it. Content awaiting approval

Add or Change Office 365 Optional Software

Office 365 offers optional software available to UA Departments to purchase for their faculty, and staff. ... -in components are available for UA departments to purchase for their faculty and staff. These license(s) are available upon request, and the annual cost is charged to the requesting department. The

Enterprise Service Management Desktop Layout Options

Overview A Desktop is an information display tool within the Enterprise Service Management (ESM) system that provides visual insights of key performance indicators (KPI), metrics and key data

Enterprise Resource Planning (ERP)

JavaScript Allow Pop-ups Accept Cookies Cost Enterprise Resource Planning (ERP) service is available at no cost to the university community. Availability 24 hours a day 7 days a week

Address Article Feedback

Overview Addressing feedback in a timely manner is essential to keeping knowledge resources up to date. When someone gives feedback on an article, everyone in the group that owns the article

Create a Knowledge Article

Overview If you have permissions to author Knowledge Base articles below are the specific steps for doing so. Please be aware of the other knowledge management articles covering content, style

Get Started with Notification Templates

This getting started article will help Application Administrators to learn about and modify Notification Templates. Individual's must have the Admin access to one, or more, ESM applications. ... Overview Notifications are important to the University of Alaska Enterprise Service Management (ESM) system because they enable people to keep up with work progress via email delivery. Application

Request Assistance with Online Directory

Directory. Departments needing to add or delete a listing must submit a ticket. Department Have a new department or program added to the Online Directory or request changes to an existing department

Create or Edit Ticket Status

Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices. ... ticketing application can have any number of ticket statuses. Review the Enterprise Service Management Status KB article for additional information related to Status and Status Classes. In this article

Get Started with Microsoft Planner

Overview Take the chaos out of teamwork and get more done! Microsoft Planner is an unifying experience that makes it easy for your team to create new plans, organize and assign tasks, share files

Desktops in TeamDynamix Mobile App

Overview The Enterprise Service Management (ESM) Mobile app uses the same desktops system that is used in TDNext, but with some limitations on the content of desktops. To create or modify a

Edit a Ticket

Overview Editing a Ticket allows you to change information in any fields that are not read only or disabled. This includes such field as the Form that is behind the Ticket. Note Editing a

Configure a List Where Only Subscribers Can Post

How to configure a Mailman list to allow only subscribers to post. ... Overview How to configure a Mailman list to allow only subscribers to post. How do I use this technology? Mailman allows you to choose what to do with incoming messages. Go to your