Overview
If you no longer need work done on an open ticket, you can send a comment to the individual assigned to the ticket to cancel the requested work.
How do I use this technology?
- Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient/
- When prompted, login with your UA Identity.
- At the top of the page click Services.
- On the sub-menu that appears, click Ticket Requests.
- Click the name of the ticket you would like to withdraw.
- Click the Comment button
- Click the Notify field to display a list of people and/or groups associated with the ticket.
- Click group listed as (Responsible Group).
- Enter the reason for requesting the ticket to be withdrawn/canceled.
- Click Save.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UA Employees with the knowledge and permissions to assist with the request.