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- Knowledge Base
- Applications & Software
- Microsoft 365 @ UA
Learn now to install desktop and/or mobile versions of Microsoft Office on your personally owned devices.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
Explains the differences between the different Enterprise Service Management (ESM) environments (i.e. Production vs. Sandbox vs. Release Preview).
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
- Workflows
Information regarding a simple set of guidelines and suggestions for version management of Enterprise Service Management (ESM) Workflows.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM People
This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on requesting Time and/or Expense types within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Surveys
An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction. Provides guidance on survey best practices, where to start creating survey questions in the survey bank, creating a survey, adding survey questions to the survey, customizing the customer notification message and more.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information about tracking time, and expenses on Enterprise Service Management (ESM) tickets, tasks, or projects.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
This article will help individuals to become familiar with Reports using TDNext. The person must have TDNext access in addition to access to the application in which the report resides.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to reassign the person, or group responsible for working on a ticket task from one to another.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how individuals can record expenses related to a ticket.