UAA Lab Remote Access

Information for UAA students, staff, and faculty on connecting to on-campus computer facilities from any remote location.

Overview

UAA Students can easily connect to our on-campus computer facilities from any remote location. It also makes it easy to know which machines are available to connect to by monitoring active connections and not making in-use machines available to connect to. Please note that some labs are only accessible to students enrolled in courses in Colleges that manage their own labs. We are working on an enhancement that will make this more obvious.

What materials do I need?

• UAA GlobalConnect VPN
• Remote Desktop client
  • iOS/iPadOS - Microsoft Remote Desktop Mobile 
  • macOS - Microsoft Remote Desktop
  • Windows - Use either the Remote Desktop Connection, or Remote Desktop applications preinstalled on your Windows system.

How do I use this technology?

1. Connect to the UAA GlobalProtect VPN
   • Read the Connect to UAA GlobalProtect VPN KB article for information on how to setup and use GlobalProtect.
2. Visit the UAA Lab Remote Access page.
3. Login with your UA username and password.
4. Click on the facility you are wanting to access.
5. Find an available computer
6. Download and open the connection file.
7. Press the Connect button.
8. Login with your UA username and password
   You may need to choose More choices and Use a different account.

If you find that the selected computer is already in use, try another computer.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Computer Labs service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.