Admin By Request User Guide

A step-by-step guide for installing AdminByRequest using Software Center, and using the application to escalate permissions for specific programs or system-wide.

Issue

Need administrator access to my computer to install a program or printer.

AdminByRequest is a tool that allows you to have admin access on your computer when needed in a safe and trackable way. This article explains how to install AdminByRequest and explains how to use it to temporarily give admin access across your whole computer or make certain programs run with admin rights when needed.

Quick Links

• For remote workers
• How to install and use with UAA Windows Computer
• How to install and use with UAA Mac Computer

How do I use this technology?

For remote workers

Before proceeding:

1. Connect to the UAA GlobalProtect VPN

 

Windows Computer: Install AdminByRequest Using Software Center

If AdminByRequest is not already installed on your Windows computer, you can easily install it thru the Software Center. Follow these steps:

1. Click the Start menu and type Software Center.
2. Click on "Software Center" from the search results.
3. In Software Center, use the search bar or browse the list of available applications to find AdminByRequest.
4. Click on AdminByRequest.
5. Click the Install button.
6. Wait for the installation process to complete. You may see a progress bar showing the status.
7. Once installed, you should see AdminByRequest listed in your installed programs.
8. A computer reboot may be required before you are able to use AdminByRequest.

 

Windows Computer: Using AdminByRequest

AdminByRequest allows you to temporarily have administrator privileges in two main ways: make certain programs run with admin rights when needed or give admin access across your whole computer.

Option 1: Run a Specific Program as Administrator

1. Right-click on the Program or Installer you want to run.
2. Select "Run as Administrator."

3. You will be asked to provide a reason for the admin request. Enter the reason and click Submit.
4. You will be asked to accept the code of conduct. This is a reminder of your responsibilities for protecting your UA issued computer. Click OK to accept the code of conduct and continue.
5. The application will launch with administrative privileges for a set period of time.

 

Option 2: Elevate Your User Session System-Wide

1. Locate and launch the AdminByRequest application from the Start menu or desktop shortcut. It will be called “Administrator access”.
2. You will be prompted to elevate your current session by entering your email, phone number, and a reason for the elevation.
3. You will then be prompted to verify your identity with Duo MFA. Click “Approve with UA Duo” and approve the MFA prompt using your preferred method via Duo.
4. You will be prompted to accept the code of conduct. This is a reminder of your responsibilities for protecting your UA issued computer. Accept the code of conduct by clicking OK to continue.

6. Once complete, your user session will have administrative privileges until the elevation period expires or you manually end it.

 

Mac Computer: Install AdminByRequest Using Software Center

If AdminByRequest is not already installed on your Mac computer, you can easily install it thru Kandji Self Service. Follow these steps:

1. Click the Finder and select Applications in the left hand navigation.
2. Double click on Kandji Self Service to open it.
3. In Kandji Self Service, use the search bar or browse the list of available applications to find AdminByRequest.
4. Click on AdminByRequest.
5. Click the Install button.
6. Wait for the installation process to complete. You may see a progress bar showing the status.
7. Once installed, you should see AdminByRequest listed in your installed programs.
8. A computer reboot may be required before you are able to use AdminByRequest.