Overview
Below are some of the common Frequently Asked Questions (FAQs) regarding Google Groups.
What is a Google Group and how do I request one?
A Google Group enables you to send an email to a group of people using a single email address, so you don’t need to type in individual emails each time. To create a Google Group email list, fill out and submit the online request form. People you add to the group later can also access the content shared with the group. If you remove a member from a group, that person no longer has access to any content you shared with the group.
How do I find my Google Groups?
You’ll find your Google Groups by navigating to your groups at groups.google.com. When you open the page, may see a list of groups you belong to. Here are three ways to quickly find the Google Groups mailing list you need.
- Scroll down the list.
- Use the search bar. Search for your list by name.
- Make as a favorite. Click the star icon to the right of your list name. The list will display when you click the Favorite groups folder on the left menu.
When I try to add a group member, it says they are already a member, but I don't see them in the list of members.
If the member was recently added, sometimes it can take a while for the member list to update on the Google Groups interface. During this waiting period, you can still send to the group and they will get the message since they are members.
How do I send an email to my group?
Compose your email message. In the "To" field of an email message, instead of adding each team member's email address to your email, just enter the group's address as a recipient.
How do I share a Google file with the people in my Google Group?
To share a Google file with a group—like an online document, spreadsheet, or presentation—open the file and click Share. Then, enter the group's email address.
How do I allow people who are not a member of my Google Group to send to it?
Group manager(s) can adjust group posting settings by simply follow the directions below:
- Navigate to your groups at groups.google.com.
- Click My Groups.
- Click the group you would like to manage.
- Click Group settings and scroll to Posting policies.
- Under Posting policies, select the group of users that you would like to be able to send to the group. For example, select Entire Organization if you would like anyone at UA to send to the entire group.
Why is a group member not receiving email messages sent to the group?
The group member may have selected the option No email in their Google Groups settings. When this option is selected by the member, they will not receive messages sent to the group. The manager can change this by following the steps below.
- Navigate to your groups at groups.google.com.
- Click on My Groups.
- Click the group you would like to manage and select Members.
- Locate the member that is not receiving the messages and check the box next to their name.
- From the Actions menu, select Change subscriptions and click All email.
How do I hand-off management of my group when I'm no longer in charge?
To hand over management of an active group, open the management page for the group and select the member from People > Members. To change the role of an existing member, select the down arrow next to that person's current role in the Role column and switch the user role to Manager. To make someone new to the group an manager, first click Add Member and then give the new member the manager role.
How can I unsubscribe from a group?
Go to groups.google.com and find the group from the list of groups you are subscribed to. Click the Leave This Group icon (doorway with arrow icon) to the right of the group name. Groups that are used for mandatory university communications cannot be unsubscribed from. Attempting to do so may appear successful; however, during the group's next scheduled membership sync you may be automatically rejoined.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Google Workspace @ UA form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.