Overview
Email headers contains information about an individual email, detailing the path a message took as it went through various mail servers. The headers contain time-stamps, IP addresses and sender/recipient information. Providing this information to IT staff will help them troubleshoot and resolve issues with emails, such as emails not sending, bouncing incorrectly, or being marked as spam when they should not be.
The specific steps to view the email headers will vary depending upon what software is being used to view the email message. The following steps show how to view the full email headers in the Gmail web interface.
How do I use this technology?
Viewing Email Headers
- Open your web browser, and login to Google Workspace @ UA.
- Open the email you want to check the headers for.
- Next to Reply
, click More 
.
- Click Show original.
- A page with email headers will open in a new tab or window.
Provide Information to IT Support
In the web browser tab, or window, that opened from the above steps, do the following
- Click Download Original.
- Attach the downloaded text file to your support ticket.
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Email service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.