Overview
If you find yourself regularly referencing a Knowledge Base article, or using a service in the Enterprise Service Management (ESM) Client Portal, you can add it to your favorites to quickly access it in the future. While the ESM system does keep track of favorites for Services and Knowledge Base articles separately, favorites across different service portals can be easily accessed from any service portal providing quick access to resources regardless of which service portal you're in, and which service portal the resource resides.
In this article:
How do I use this technology?
Add an Article or Service to Favorites
- Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient/
- When prompted, Sign In with your UA Identity.
- Access the desired Knowledge Base article, or Service Catalog page that you would like to make a favorite.
![Enterprise Service Management service](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=a042a20a-d286-478e-b10a-d00f8037592c.png)
- On the right side of the page, click Add to Favorites.
![Enterprise Service Management Add to Favorites button highlighted](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=a9f352c5-7ae7-439f-bdb8-c20e8e15c86e.png)
- The service/article will be added to your favorites list, and the button label will be changed to say Remove from Favorites.
![Enterprise Service Management Service with Remove from Favorites button](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=04602051-4513-4e16-83d7-68a002baa880.png)
Access Favorites
- Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient/
- When prompted, login with your UA Identity.
- At the top of the page, click Services or Knowledge Base depending on which Favorites you want to view.
![Enterprise Service Management main navigation menu](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=2e4415eb-ddbf-413b-91ec-9aac2d2a4c6e.png)
- On the sub-menu that appears, click My Favorites.
![Enterprise Service Management Services My Favorites button highlighted](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=9d969dd1-7699-4091-a7ec-573f3179afe7.png)
- To open a favorite article, or service, click its name.
![Enterprise Service Management My Favorite Services example screen](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=437556d7-d78b-4463-aaa3-385b38229b66.png)
Remove a Favorite
- Navigate to the ESM Service Portal at https://service.alaska.edu/TDClient/
- When prompted, login with your UA Identity.
- At the top of the page, click Services or Knowledge Base depending on which Favorites you want to view.
![Enterprise Service Management main navigation menu](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=2e4415eb-ddbf-413b-91ec-9aac2d2a4c6e.png)
- On the sub-menu that appears, click My Favorites.
![Enterprise Service Management Services My Favorites button highlighted](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=9d969dd1-7699-4091-a7ec-573f3179afe7.png)
- Locate the desired article, or service you want to remove, then to the right of the name click Remove.
- You can also click Remove from Favorites when viewing the KB article, or service page.
![Enterprise Service Management Service with Remove from Favorites button](https://service.alaska.edu/TDPortal/Images/Viewer?fileName=04602051-4513-4e16-83d7-68a002baa880.png)
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Service form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.