Transfer a call in Cisco Jabber

Overview

In this article, customers will learn how to transfer calls within Cisco Jabber.

In this article:

• What materials do I need?
• How do I use this technology?
• Need additional help or have issues

What materials do I need?

• Windows or macOS computer
• Cisco Jabber
• Internet connection

How do I use this technology?

1. During a call, click on the More call options button.
   
   
    
2. Click on Transfer.
   
   
    
3. Type the phone number.
   • If it's a UAA number (starts with 786), you can enter the last 5 digits (for example, our number, 786-4646, can be entered as 64646).
   • If it's not a UAA number, enter '81' first then the whole number.
     
     
      
4. Click the Call button to begin the transfer.
   
   
    
5. To complete the transfer, you can either:
   • Stay until the new caller picks up the call.
     1. Once they pick up, the other caller will be put on hold and you will be able to talk to the new caller.  
     2. When the new caller is ready, click the Transfer button and the call will be transferred to them.
   • Click the Transfer button to complete the transfer.
     
      
6. If you need to cancel the transfer, click the End call button.
   
   
    
7. Click the Resume button to return to the original caller.
   
   
    

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Telephone Request Support form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for the appropriate support group.