How can I access Zoom training?

Overview

Video conferencing for UA

How do I use this technology?

To make sure you have full access during your Zoom training you'll need to claim your Zoom account, reserve a Live Training event, and of course install Zoom.

Claim Your Zoom Account

Claim your University of Alaska Zoom account by going to alaska.zoom.us and then follow the instructions below:

1. Click the Sign in - Configure your account
2. Use your UA username and password to login.

If you do not currently have a Zoom account, following the above steps will create one for you. If you already have a Zoom account separate from the UA instance, following the above steps will prompt you to merge your account into the UA instance. Merging will keep prior recordings and scheduled meetings, but will not transfer paid-for features, such as webinar, toll-free dialing, or HIPAA compliance. Additional paid-for features are being considered for future projects.

Zoom Training

Once you have claimed your Zoom account, reserve your Live Training from Zoom at Zoom's website: https://zoom.us/livetraining. If you prefer, there are pre-recorded training sessions available.

Preparing for Zoom Training

For the best experience, you'll want to install and run the Zoom desktop client on your local computer. To do this, follow the steps below:

1. Go to https://alaska.zoom.us/download
2. Under Zoom Client for Meetings, click Download. Please note you will be provided a download button for the operating system you are currently running on.
3. Open the installer, and follow the prompts to complete the install process.
4. After the installer finishes, click Sign In.
5. Select Sign in with alaska.zoom.us

Zoom AI information & Training

Information:

1. Zoom AI Companion FAQs (Google Docs)
2. Zoom AI Companion - UA Features (Google Slides)

How-To Videos

1. Setup (enabling the features)
2. Using the tools (in a Zoom meeting)
3. Meeting Summary (accessing, editing, and sharing)
4. Smart Recording with Meeting Summary (accessing, editing and sharing)

Additional Information

For support, requests may be submitted anytime by Requesting Support for the Video Conferencing service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.