Activate Ticket Survey

Summary

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set.

Body

Overview

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set.

What materials do I need?

  • Internet connectivity
  • Web browser
  • ESM TDWorkManagement access

How do I use this technology?

  1. Open a web browser.
  2. Navigate to the UA ESM website.
  3. Login to UA ESM with your UA Email address and password.
  4. Click View Applications.
  5. Click the desired Ticketing Application..
  6. On the right side of the screen, click the Settings (gear icon) button.
    Enterprise Service Management Ticketing Application Settings button highlighted
  7. Click Surveys from the list of actions.
    Enterprise Service Management Ticketing App settings menu with Surveys option highlighted
  8. On the Surveys page, locate the desired survey.
    Tip
    If no surveys are shown select Both for the status (i.e. Active/Inactive) and availability (i.e. Public/Not Public) search options. Then click Search. If no surveys are returned, it most likely means that none have been created yet. Review the Create Ticket Survey article for how to create a survey.
  9. Click the Name of the desired survey.
    Enterprise Service Management Ticket Survey name highlighted
  10. The survey details will open in a new side panel.
    Enterprise Service Management Survey Detail General Options tab highlighted
  11. Click the General Options tab on the survey details page.
  12. Under Options click Is Active.
    ESM Ticketing App Edit Survey General Options Is Active checkbox highlighted
  13. Click Save.
    ESM Ticketing App Edit Survey General Options Save Button highlighted
  14. Notice in the upper-right corner the status has changed from Inactive to Active. Click Back to Start.
    ESM Ticketing App Edit Survey showing active status, and Back to Start button highlighted

Congratulations! The survey has been successfully created and enabled for use.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

Details

Details

Article ID: 1340
Created
Thu 11/10/22 5:59 PM
Modified
Thu 5/29/25 11:24 AM