Activate Ticket Survey

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set.

Overview

The Enterprise Service Management (ESM) system enables Ticketing Apps to have one, or more, surveys as desired by the department. The following article will walk you through the process of activating a ticket survey after questions have been added, criteria defined, request notification set.

What materials do I need?

• ESM TDNext access

How do I use this technology?

1. In TDNext, click the Applications menu and select the desired Ticketing Application.
2. On the right side of the screen, click the Settings (gear icon) button.
   
   
    
3. Click Surveys from the list of actions.
   
   
    
4. On the Surveys page, click the Both option to see Active and Inactive surveys.
   
   
    
5. Click the Search button.
6. From the search results, click the Name of the desired survey.
   
   
    
7. Click the General Options tab on the survey details page.
8. Under Options click Is Active.
   
   
    
9. Click Save.
   
   
    
10. Notice in the upper-right corner the status has changed from Inactive to Active.
    
    
     
11. Click the Back to list button to exit from the edit view.
    
    
     

Congratulations! The survey has been successfully created and enabled for use.

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.