Systems Supported
TeamDynamix by TeamDynamix
Enterprise Service Management (ESM) offers a web-based system to support various university functions and practices. ESM provides a platform that provides service management, knowledge management, asset management, and project management capabilities which enables an organization to have the right people, tools, and processes in place to improve their performance, service, outcomes, and provide excellent customer service.
Benefits
Eligible Peoples
- Faculty
- Staff
- Student Employee
Requirements
- Device with Internet access
- Device must have a compatible web browser. Tested web browsers are listed below,
- Chrome
- Edge
- Firefox
- Safari
Cost
Employee
Departments desiring to adopt the university's ESM system will be responsible to pay the license cost for each of their employees that will access the department's ticketing application. Costs are per person, per fiscal year. As a Software as a Service (SaaS), prices reflect the annual cost.
Typically there are no additional, beyond the per-person license, costs associated with the initial setup and department training.
Customer
Free, this is the method how all university students, faculty, and staff can access the Service Portal to request services from the Service Catalog, monitor their tickets, and access projects they're affiliated with.
Availability
24 hours a day 7 days a week exclusions are,
- During the vendors planned maintenance window Friday evenings from 8:00 p.m. - Midnight Alaska time.
- During scheduled updated or upgrades that require the system to be unavailable. You can see or get notifications about these on the UAA IT Services Status page.
Supported By
This service is maintained and supported by UAA IT Services. Requests for support may be submitted anytime via the Request Support button on the right side of this page. Requests generate a Ticket which will be worked in order received and urgency by the IT Employees with the knowledge and permissions to assist with the request. For immediate support please contact the UAA IT Technical Support Center.