Knowledge Base

Categories (13)

How to use the UAA Service Portal

How to use the UAA Service Portal to search the Service Catalog, Submit a ticket for service, or view your tickets.

Accounts & Access

Account, access, and authority systems and services protect UA's information resources.

Applications & Software

Information about supported software and applications, including volume licensed software and license eligibility.

Business Processes

Articles and information pertaining to business processes of various UAA departments, and organizations.

Communication & Collaboration

Get help with Email, Calendaring, MS Teams, Zoom, Voice over IP (VoIP), and more.

Computers & Peripherals

Articles and information pertaining to computers, printing, scanning, and technology purchasing.

Educational Technology

Articles and information pertaining with Learning Management System (LMS), Digication, classroom technology, and related academic technologies in learning environments and facilities across campus.

Enterprise Services

Information related to device management, IT monitoring & alerting, and more.


Articles and information about accessing the UAA network, including wired and wireless (wi-fi) connections.


Information regarding IT policies.


Articles and information about using supported printing devices, and services.


Information about providing protection to physical, and/or digital resources.

Website Management

For help with university website, web applications, and web development related inquiries.