Knowledge Base

Categories (12)

Account, access, and authority systems and services protect UA's information resources.

Information about supported software and applications, including volume licensed software and license eligibility.

Get help with Email, Calendaring, MS Teams, Zoom, Voice over IP (VoIP), and more.

Articles and information pertaining to computers, printing, scanning, and technology purchasing.

Articles and information pertaining with Learning Management System (LMS), Digication, classroom technology, and related academic technologies in learning environments and facilities across campus.

Information related to device management, IT monitoring & alerting, and more.

How to use the UAA Service Portal to search the Service Catalog, Submit a ticket for service, or view your tickets.

Articles and information about accessing the UAA network, including wired and wireless (wi-fi) connections.

Information regarding IT policies.

Articles and information about using supported printing devices, and services.

Information about providing protection to physical, and/or digital resources.

For help with the UAA Content Management Service (CMS), and general website related inquiries.