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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
When handling incoming requests, sometimes it may not be clear as to if the work should be tracked as a ticket or as a project. The following article will provide some guidelines to use when determining which method to use based upon the request.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Announcements
Learn how to create an announcement to help communicate comprehensive messages to project members by either prominently featuring the message on the project's homepage or by notifying the members via email notification.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Announcements
In the scenario where an undesired announcement is added to a project within the Enterprise Service Management (ESM) system, it can be easily deleted by any of the project's participants. The following article will provide guidance on how to delete the undesired project announcement.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Management Toolkit
Principles and practices that guide you in organizing your projects to ensure their optimum performance.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Projects in the Service Portal
Information on how individuals who have been added to a Project as a resource can access the Project via the Enterprise Service Management (ESM) Service Portal.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Announcements
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Calendar
A guide for how project members can create an event on a project's calendar.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Requests
This getting started article will help individuals to understand Project Requests within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how Enterprise Administrators to create and manage Project Request Workflow(s) within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Learn how to create a project type used by Project Requests and Projects. Project types influence the availability of attributes, settings, and project sections.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how to change a project requestor for project requests within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how to backup a project's briefcase within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Requests
This article will help individuals to create and submit a project request within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
A general overview of the various project management roles and responsibilities that may be assigned to individuals.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Plan
- Project Card Wall Plans
The following article will walk you through the process of converting a ticket to a card on a Project Plan Card Wall for projects managed within the Enterprise Service Management (ESM) system.