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This article provides information on how to add, or remove, a flag on a ticket to help you keep track tickets within the Enterprise Service Management (ESM) system of specific importance to you.

Learn how to add expense account(s) to project.

Learn how to add an expense to a project.

Learn how to add an expense forecast to a project.

Learn how to set a project's planned expense budget.

This article provides an introduction to project managers regarding how to leverage the expenses feature to facilitate project cost tracking.

This article provides information on how to leverage the use of Ticket Alert(s) to facilitate personal email alerts for ticket lifecycle events within the Enterprise Service Management (ESM) system.

This article covers the different reporting sources in Work Management and notes which reports are only available in the Analysis application.

This article will help individuals to become familiar with Reports using TDNext. The person must have TDNext access in addition to access to the application in which the report resides.

This article will help individuals to understand how the project request scoring process works within the Enterprise Service Management system.

Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.

This article will help individuals to understand the Enterprise Service Management (ESM) attachment support for the email monitoring service.

Provides directions on transferring tickets between two departments that are both using the UA Enterprise Service Management (ESM) system.

Information on the Knowledge Base (KB) Article annual review process.