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This article will help ESM Application Administrators configure automation rules.

Information on how attachments, such as large images, documents, PDF, spreadsheets, can be added to Enterprise Service Management (ESM) Knowledge Articles to facilitate access to information related to the article.

Informational article explaining how article status and life cycle impacts who can view an article.

Information on how to subscribe, or unsubscribe, to receive notifications on updates to knowledge articles and/or categories.

This article will help you navigate the sign in to the Enterprise Service Management Service Portal.

Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.

These instructions below will help you navigate between the available university service portals.

These instructions below will help you navigate university services available to you.

This article will help you navigate the Service Portal to submit a ticket or service request.

This article will help you cancel or withdraw an open ticket.

Information about tracking time, and expenses on Enterprise Service Management (ESM) tickets, tasks, or projects.

A guide for how individuals can record expenses related to a ticket.