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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
An introduction for individuals who create, edits, or other wise manages consumables within in the University of Alaska (UA) Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how adjust the quantity for a consumable item within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on tracking consumable stock and reorder indicators within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Forms and Attributes
Information to help Enterprise Service Management (ESM) App Admins work with Service Owners to design a form which their customers can use to submit requests for work.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
An overview of the Enterprise Service Management (ESM) feed.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM People
This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Forms and Attributes
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how the Enterprise Service Management (ESM) system email service allows files to be attached to tickets, including Email Monitors used for ticket creation, and Email Replies for replying to notifications.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information about standard attributes used with consumable items within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Stakeholders
Information on how a Project Manager can add a stakeholder to a Project within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
Information about the project health and status types available within the Enterprise Service Management (ESM) project application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Projects in the Service Portal
Information on what project details is available in the Enterprise Service Management Service Portal.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Sections & Components
- Project Baseline
This article provides an introduction to project members regarding how to leverage project baselines to measure progress and performance.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how to to edit, or remove, a consumable item on a ticket within the Enterprise Service Management (ESM) system