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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how to set the schedule and message sent to project managers for all open, active project managed within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how Enterprise Administrators to create and manage Project Request Workflow(s) within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Learn how to create a project type used by Project Requests and Projects. Project types influence the availability of attributes, settings, and project sections.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how to change a project requestor for project requests within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Project App Admin
Information on how to backup a project's briefcase within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to add an entry to an existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to edit/update entries for existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to delete entries for existing Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Blackout Windows
Information for Enterprise Service Management (ESM) App Admins to create and manage Blackout Windows within the ticketing applications to facilitate management of Change and Release tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
- Project Requests
This article will help individuals to create and submit a project request within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Project Management
A general overview of the various project management roles and responsibilities that may be assigned to individuals.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Notifications
The University of Alaska (UA) Enterprise Service Management (ESM) platform processes and sends notifications to people and technicians through email when certain actions are taken or when certain criteria is met.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to create a task on a ticket to document component work, or delegate one, or more, sub-unit of work associated with the ticket to another group or person.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
An introduction for individuals who create, edits, or other wise manages Assets/CIs within in the University of Alaska (UA) Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
Information that departmental Ticketing App Administrators should keep in mind when the Enterprise Service Management (ESM) Sandbox environment is scheduled to be refreshed.