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An introduction for individuals who create, edits, or other wise manages Assets/CIs within in the University of Alaska (UA) Enterprise Service Management (ESM) system.

Information on the process of standardizing names of products, software, or hardware to ensure consistency and accuracy within the Enterprise Service Management (ESM) system

A guide for how individuals can record time worked on a ticket.

Information on how to reassign the person, or group responsible for working on a ticket task from one to another.

Information on how an authorized person can change their default Desktop within the Enterprise Service Management system.

Information regarding a simple set of guidelines and suggestions for version management of Enterprise Service Management (ESM) Workflows.

An overview of Protected Custom Attributes (PCAs) for ticketing, assets, configuration items, and project risks or issues.

This article will help ESM Application Administrators configure automation rules.

Step by step instructions on how to access the Admin interface (aka TDAdmin) of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application.

Introductory information for departmental Application Administrators authorized and responsible for the maintenance, management, and overall operation of their department's Enterprise Service Management (ESM) ticketing application.

Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.

Information on how to manually create a computer asset record within the Enterprise Service Management (ESM) system.