Overview
Within the Enterprise Service Management (ESM) system assets can have differing statuses. The available statuses are documented below.
Asset Status
The following statuses are available to all types of assets stored within the ESM Assets/CIs system.
Asset Status Definition
| Status |
Description |
Out of Service |
Retired from
Inventory |
| On-Order |
An asset that has been ordered, but not yet arrived. |
No |
No |
| On-hand Inventory |
An asset currently in inventory, but has not been assigned to a specific department or individual. |
No |
No |
| In Use |
An asset currently in use by one or more individuals and/or departments. This includes equipment that has been checked-out/loaned to individuals. |
No |
No |
| Maintenance |
An asset is currently undergoing maintenance, and is not currently available for general use |
Yes |
No |
| Missing |
An asset cannot be located where expected, but has not gone through the formal process of being reported as "Lost/Stolen" and ultimiatly retired from active inventory. |
No |
No |
| Retired/Pending Disposal |
An asset retired from use, and pending proper disposal processes. |
No |
No |
| Surplused |
An asset that has been sent to University surplus. |
No |
No |
| Return Merchandise Authorization |
An asset that has been returned to the vendor/manufacture, usually as part of warranty service, and has been replaced with a similar asset that has a different serial number from the original asset. |
Yes |
Yes |
| Retired |
An asset that is no longer in service anywhere within the University of Alaska system, including begin stored within any UA surplus warehouse(es). The asset has been recycled, scrapped, or otherwise disposed of in accordance with UA property regulations. |
Yes |
Yes |
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.