Enterprise Service Management

Articles associated with the Enterprise Service Management system.

Categories (9)

Asset/CI Management

Articles associated with Asset/Configuration Item Management practices, tips, and ticks.
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ESM App Admin

Articles associated with Enterprise Service Management Application Administration (App Admin) best practices, tips, and tricks.
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ESM Mobile App

Use the Enterprise Service Management (ESM) Mobile App to work with tickets, assets and CIs on the go.
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ESM People

Articles associated with Enterprise Service Managment People and Contacts.
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ESM Surveys

Articles associated with Enterprise Service Management customer survey practices, and tips.
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Knowledge Management

Articles associated with Knowledge Management process, procedures, best practices, and tips and tricks.
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Reports & Desktops

Use pre-built reports, create custom reports and saved searches, and build desktops.
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Ticket Management

Articles associated with Ticket Management practices, tips and tricks.
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Workflow

Articles associated with how to use Workflows within the Enterprise Service Management ticket system.
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Articles (1)

Enterprise Service Management Glossary of Terms

The University of Alaska Enterprise Service Management (ESM) system uses a variety of terms throughout its interface. This article list those terms and definitions for reference.