Articles associated with the Enterprise Service Management system.

Categories (5)

Articles associated with Asset/Configuration Item Management practices, tips, and ticks.

Articles associated with Enterprise Service Management Application Administration (App Admin) best practices, tips, and tricks.

Articles associated with Knowledge Management process, procedures, best practices, and tips and tricks.

Articles associated with Ticket Management practices, tips and tricks.

Articles associated with how to use Workflows within the Enterprise Service Management ticket system.

Articles (1)

Enterprise Service Management Glossary of Terms

The University of Alaska Enterprise Service Management (ESM) system uses a variety of terms throughout its interface. This article list those terms and definitions for reference.