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Information on requesting Time and/or Expense types within the Enterprise Service Management system.
Information about managing availability of Time Types and Expense Accounts on a ticket.
Information on how to edit a time entry on a ticket.
A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.
Information on how to remove a time entry from a ticket.
A guide for how to remove an erroneously added expense on an existing ticket.
A guide for how individuals can record time worked on a ticket.
A guide for how individuals can record expenses related to a ticket.
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
Information on how to reassign the person, or group responsible for working on a ticket task from one to another.
Information on how to reassign the person responsible for working on a ticket from one person to another person.