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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on how to edit a time entry on a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to use the TDX messaging extension to collaborate with coworkers via Microsoft Teams on Enterprise Service Management (ESM) tickets, KB articles, Assets and more.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- How to use the UAA Service Portal
You can use the Service Portal to view, comment on, or update your existing ticket requests.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on requesting Time and/or Expense types within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Workflow
Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.