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An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction. Provides guidance on survey best practices, where to start creating survey questions in the survey bank, creating a survey, adding survey questions to the survey, customizing the customer notification message and more.

This article will help you cancel or withdraw an open ticket.

This article will help you navigate the Service Portal to submit a ticket or service request.

You can use the Service Portal to view, comment on, or update your existing ticket requests.

Information about tracking time, and expenses on Enterprise Service Management (ESM) tickets, tasks, or projects.

Information on how to reassign the person, or group responsible for working on a ticket task from one to another.

Information on how to reassign the person responsible for working on a ticket from one person to another person.

A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.

A guide for how individuals can record expenses related to a ticket.

Information about managing availability of Time Types and Expense Accounts on a ticket.

A guide for how individuals can record time worked on a ticket.