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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on how to remove a time entry from a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to remove an erroneously added expense on an existing ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how individuals can record expenses related to a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to use the TDX messaging extension to collaborate with coworkers via Microsoft Teams on Enterprise Service Management (ESM) tickets, KB articles, Assets and more.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to place a ticket "on hold" during periods of time when no work can be accomplished.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to reassign the person, or group responsible for working on a ticket task from one to another.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to reassign the person responsible for working on a ticket from one person to another person.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management