Search30 Results
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Workflow
Ticket workflows define processes to be automated including steps requiring one or more individuals to provide information such as approval or denial of the request or selecting from a list of choices. This article shows how the person the step is assigned to will be notified of the request, how to find and review the request and how to take action on the request step.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Surveys
An introduction on where to get started with creating and managing ticket surveys through the Enterprise Service Management (ESM) system to receive customer feedback, gauge customer satisfaction. Provides guidance on survey best practices, where to start creating survey questions in the survey bank, creating a survey, adding survey questions to the survey, customizing the customer notification message and more.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- How to use the UAA Service Portal
This article will help you cancel or withdraw an open ticket.
- Knowledge Base
- How to use the UAA Service Portal
This article will help you navigate the Service Portal to submit a ticket or service request.
- Knowledge Base
- How to use the UAA Service Portal
You can use the Service Portal to view, comment on, or update your existing ticket requests.