Overview
The Time & Expense Types available to select on a Ticket default to the currently active Time and/or Expense Types associated with the ticket's Ticket Type at the time that the Ticket was created. If there are no default Time or Expense Types, or new ones have been added since the ticket was created, they will not appear under the ticket's T&E Add Time or Add Expense buttons.
Tip
You'll need to add any newly added time types, and/or expense accounts to each existing ticket where it is desired to be utilized.
What materials do I need?
- Internet connectivity
- TDNext license
- Access to applicable ESM application
How do I use this technology?
- Login to ESM TDNext.
- Open the desired ticket.
- Click the T&E tab.
- Click Mange dropdown menu.
- Click either Time Types or Expense Accounts.
Important
If you need to add both Time Types and Expense Accounts to a ticket you'll need to first add one then add the other.
- The Manage page will appear displaying the information related to selected Expense Accounts or Time Types.
- In the Manage page, click + Add.
Tip
If there are expense accounts, or time types available to add, the dialog window will display a message stating there are no remaining time types/expense accounts to add.
- Any new Expense Accounts/Time Types available to the ticket will be displayed.
- Select the desired elements to add.
- Click Save.
- When all applicable expense accounts/time types have been added, click To T&E.
- The newly added Expense Account(s) and/or Time Type(s) will now be available for use with the ticket.
Need additional help or have issues
For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for the appropriate support group.