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Learn what it means when you encounter a proxied message alert within the Enterprise Service Management (ESM) system ticket feed and why it happens.

Information on how to place a ticket "on hold" during periods of time when no work can be accomplished.

This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.

Information on how to reassign the person, or group responsible for working on a ticket task from one to another.

A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.

Information on how to edit a time entry on a ticket.

Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).

The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis/reporting capabilities of the ESM reports. All functionality from Excel can now be applied to your ESM reports and information can be displayed any way prefered.

This article will help ESM Application Administrators configure automation rules.

These instructions below will help you search for university services available to you.

Information on how an authorized person can change their default Desktop within the Enterprise Service Management system.

Learn how we can assist you with various computing andtechnical requests, as well as general questions about technology.

Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.