Delete a Ticket Expense


Expenses should be entered as soon as they are incurred. This helps to ensure they do not miss getting billed. There is no restriction on how many expense entries can be entered. In the advent an expense was erroneously added to a ticket, they can be deleted as necessary.

Expenses can only be edited or deleted by the person that created them. If you are not that person, create a Task on the ticket to the individual with information on what needs corrected. If the person no longer works for department then the Task should be assigned to the ESM Ticketing Application's AppAdmin group.
Once an expense entry is deleted, it can not be undeleted. Proceed with deleting expense entries with caution.

What materials do I need?

  • Internet access
  • TDNext license
  • Access to applicable ESM ticketing application

How do I use this technology?

  1. Open the ticket to edit an expense item on.
  2. Click the T&E tab.

    Enterprise Service Management Ticket Time & Expense tab highlighted
  3. Scroll down to the Expenses (x) section.

    Enterprise Service Management Ticket Time & Expense tab
  4. Click the Expense ID next of the expense to delete.

    Enterprise Service Management Ticket Time & Expense expense line item ID highlighted
  5. In the Expense Details window, click Delete.

    Enterprise Service Management Ticket Expense Details Delete Button Highlighted
  6. The confirmation dialog will appear asking Are you sure you want to delete this expense? This cannot be undoneClick Ok.

    Enterprise Service Management Ticket Delete Expense confirmation dialog message
  7. The Expense Details window will close.
  8. In the Ticket window, click Refresh and the deleted expense will no longer be displayed.

    Enterprise Service Management Ticket Expense List After Deletion

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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Article ID: 1470
Wed 3/29/23 8:51 AM
Thu 3/30/23 8:29 AM