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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
Information on how an authorized person can change their default Desktop within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
Step by step instructions on how to access the Admin interface (aka TDAdmin) of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
This introductory article will help individuals with access to an Enterprise Service Managment (ESM) ticketing application (TDNext) to search for tickets.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on requesting Time and/or Expense types within the Enterprise Service Management system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to edit an existing ticket expense that was erroneously entered can be corrected as necessary.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how individuals can record expenses related to a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
Information on how to edit a time entry on a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to place a ticket "on hold" during periods of time when no work can be accomplished.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how to remove an erroneously added expense on an existing ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Reports & Desktops
The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis/reporting capabilities of the ESM reports. All functionality from Excel can now be applied to your ESM reports and information can be displayed any way prefered.