Access Ticket Application Administrative Interface

Overview

Within the Enterprise Service Management (ESM) system Ticketing App administrators have the ability to access the Admin app (TDAdmin) of that ticketing app via the ticketing application itself. Below are instructions on how to access the Admin interface of the Ticketing application.

What materials do I need?

  • Access to ESM TDNext
  • Assigned App Admin role for one or more ticketing applications

How do I use this technology?

  1. Login to UA ESM system.
  2. Access the ticket application
    • If present in the horizontal menu, click the application name (e.g. UAA IT Tickets).

      Enterprise Service Management ticketing application in menu highlighted
       
    • If not present in the horizontal menu, do the following:
      1. Click the Application menu.

        Enterprise Service Management application menu highlighted
         
      2. Click the application name (e.g. UAA IT Tickets).

        Enterprise Service Management application menu ticket application highlighted
         
  3. Click the Settings button.

    Enterprise Service Management ticketing application settings button highlighted
     
  4. Click Admin.

    Enterprise Service management ticket settings menu Admin button highlighted
     
    • A new browser window, or tab, will appear with the ESM Ticketing Application Admin window

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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