Overview
Within the Enterprise Service Management (ESM) system Ticketing App administrators have the ability to access the Admin app (TDAdmin) of that ticketing app via the ticketing application itself. Below are instructions on how to access the Admin interface of the Ticketing application.
What materials do I need?
- Internet connectivity
- Web browser
- ESM TDWorkManagement access
- Assigned App Admin role for one or more ticketing applications
How do I use this technology?
- Open a web browser.
- Navigate to the UA ESM website.
- Login to UA ESM with your UA Email address and password.
- Click View Applications.
- Click the desired Ticketing Application..
- On the right side of the screen, click the Settings (gear icon) button.
- Click Admin.
- A new browser window, or tab, will appear with the ESM Ticketing Application Admin window
Need additional help or have issues
For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.
For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.