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Student Software Support
A list of supported, and unsupported software used by students at the university.
Employee Software Support
A detailed list of supported software for employees includes updates and patches for operating systems, and supported software titles available in the Software Center (Windows OS), and Self Service (macOS).
Get Started with ESM Application Administration
Introductory information for departmental Application Administrators authorized and responsible for the maintenance, management, and overall operation of their department's Enterprise Service Management (ESM) ticketing application.
Access Ticket Application Administrative Interface
Step by step instructions on how to access the Admin interface of a Ticketing application. This is applicable for those who are Application Administrators of a Ticketing application.
Create or Edit Ticket Status
Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices.