Change Enterprise Service Management Default Desktop

Overview

Within the Enterprise Service Management (ESM) system individuals can easily change which desktop is displayed by default when they login to the system. This article will provide instructions in changing the default desktop; however, it assumes that two, or more desktops, have already been associate with the person's identity. If only one desktop has been assigned to, or created by, the individual they will be unable to change the default desktop until another one is associated with their account.

What materials do I need?

• Web Browser
• TDNext license

How do I use this technology?

1. Login to ESM.
2. Verify that you are on the Desktop tab.
   
   
    
3. On the right side of the screen click the Manage Desktops sprocket.
   
   
    
4. A list of desktops currently associated with your account will be displayed, with the current primary desktop having the word "Default" listed under the Default column.
   
   
    
5. Locate the desired Desktop that you want to make your primary.
6. In the Default column click Set in the row associated with the desired Desktop.
   
   
    
7. Verify that the Desktop now has "Default" listed.
   
   
    
8. Click the Back to Desktop button to return to Desktop view.
   
   

Is there any additional information I should know about?

• Create an Enterprise Service Management Desktop
• Edit an Enterprise Service Management Desktop
• Create an Enterprise Service Management Desktop for Others to Use
• Delete an Enterprise Service Management Desktop

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.