Change Enterprise Service Management Default Desktop

Overview

Within the Enterprise Service Management (ESM) system individuals can easily change which dashboard is displayed by default when they login to the system. This article will provide instructions in changing the default dashboard; however, it assumes that two, or more dashboard, have already been associate with the person's identity. If only one dashboard has been assigned to, or created by, the individual they will be unable to change the default dashboard until another one is associated with their account.

What materials do I need?

  • Web Browser
  • TDWorkManagement license

How do I use this technology?

  1. Login to ESM.
  2. Verify that you are on the Home tab.
    TDWorkManagement Home tab highlighted
  3. On the right side of the screen click the Manage Dashboards button.
    TDWorkManagement Manage Dashboards button highlighted
  4. The Manage Dashboards window will open with a list of dashboards currently associated with your account displayed, with the current primary dashboard having the word "Default" listed under the Default column.
    TDWorkManagement Managed Dashboards window
  5. Locate the desired Dashboard that you want to make your primary.
  6. In the Default column click Set in the row associated with the desired Dashboard.
    TDWorkManagement Manage Dashboards desired new default dashboard with set button highlighted
  7. Verify that the desired Dashboard now has "Default" listed.
    TDWorkManagement Manage Dashboards with new default Dashboard selected
  8. Click the Close button to close the Manage Dashboards window.
    TDWorkManagement Manage Dashboards close button highlighted

Is there any additional information I should know about?

Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Enterprise Service Management form. Requests generate a Ticket which will be worked in order received and urgency by IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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