Use pre-built reports, create custom reports and saved searches, and build desktops.
This article will help individuals to become familiar with Reports using TDNext. The person must have TDNext access in addition to access to the application in which the report resides.
Information on how an authorized person can change their default Desktop within the Enterprise Service Management system.
Information on how individuals with ESM access can create custom reports with the count feature.
Information on requesting a Desktop Template for use by others within the Enterprise Service Management (ESM) system.
Information on how individuals with Enterprise Service Management (ESM) access can customize reports.
Individuals who have created their own Desktop(s) within the Enterprise Service Management (ESM) system can delete these desktops when they are no longer useful. This article will walk through to process of deleting a Desktop.
Information on how to edit a Desktop within the Enterprise Service Management (ESM) system.
Information regarding the desktop layout options available within the Enterprise Service Management (ESM) system.
The Enterprise Service Management (ESM) system offers a Microsoft Excel add-in which allows an authorized individual to import TDNext reports directly into Excel, thus allowing for enhanced analysis/reporting capabilities of the ESM reports. All functionality from Excel can now be applied to your ESM reports and information can be displayed any way prefered.
This article explains the use of Metrics/KPIs when building custom Enterprise Service Management (ESM) Ticket or Project reports.
This article describes how tickets in an "On Hold" status impact reporting.
Information on how individuals with ESM access to setup and use report folders to manage reports in the TDNext interface.