Set Global Protect to use Windows Default Browser

Overview

The following article will provide directions on setting Global Protect to use Default Browser.

Note
This procedure is for Windows computers only.

 

Procedure

  1. Download Global Protect for Windows following the instructions in the KB.
     
  2. Open a Command Prompt window. Right-click on the start button and Left-click on Run. Type cmd and click OK.

    Open Command Prompt
     
  3. Enter cd Downloads and hit enter.

    Command Prompt to CD to Downloads folder
     
  4. Enter the following command msiexec.exe /i GlobalProtect64.msi DEFAULTBROWSER=YES and press enter.

    Command Prompy Global Protect fix
     
  5. On this Select whether you want to repair or remove GlobalProtect screen, choose Remove Global Protect and click Finish.

    Global Protect setup
     
  6. When the Do you want to allow this app to make changes to your device prompt appears, click Yes.

    Run this program
     
  7. The Removing Global Protect screen should now appear.

    Removing Global Protect
     
  8. After the software has been successfully removed, click close.

    Installation complete
     
  9. Go back to the Command Prompt window and press the up arrow. This will bring up the previously entered msi command. Press enter.

    Command to run Global Protect fix

     
  10. Click on Next to install Global Protect.

    Install Global Protect
     
  11. At the Select Installation Folder prompt click Next

    Select Installation Folder
     
  12. At the Confirm Installation prompt click Next

    Confirm Installation

     
  13. When the Do you want to allow this app to make changes to your device prompt appears, click Yes.

    Install Yes
     
  14. Global Protect will begin installing.

    Installation progress
     
  15. After the software has been successfully installed, click close.

    Installation Complete
     
  16. Open Global Protect.

    Global Protect Icon
     
  17. Enter uaa.vpn.alaska.edu and click Connect.

    Connecting to Global Protect
     
  18. Enter your login credentials and click Sign in.
    Palo Alto logon screen
     
  19. Click the option you use for DUO.

    DUO options screen
     
  20. You are now connected to Global Protect.

    Global Protect connection screen

     

 

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Remote Connectivity (VPN) service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for ways to contact the appropriate support group.

Details

Article ID: 1225
Created
Thu 6/23/22 11:30 AM
Modified
Thu 7/14/22 1:09 PM