Set GlobalProtect to use Windows Default Browser


The following article will provide directions on setting GlobalProtect to use Default Browser.

This procedure is for Windows computers only.



  1. Download GlobalProtect for Windows following the instructions in the KB.
  2. Open a Command Prompt window. Right-click on the start button and Left-click on Run. Type cmd and click OK.

    Open Command Prompt
  3. Enter  ~\cd Downloads hit enter.

    Command Prompt to CD to Downloads folder
  4. Enter the following command msiexec.exe /i GlobalProtect64.msi DEFAULTBROWSER=YES and press Enter.

    Command Prompy Global Protect fix
  5. On this Select whether you want to repair or remove GlobalProtect screen, choose RemoveGlobalProtect and click Finish.

    Global Protect setup
  6. When the Do you want to allow this app to make changes to your device prompt appears, click Yes.

    Run this program
  7. The Removing GlobalProtect screen should now appear.

    Removing Global Protect
  8. After the software has been successfully removed, click Close.

    Installation complete
  9. Go back to the Command Prompt window and press the up arrow. This will bring up the previously entered msi command. Press enter.

    Command to run Global Protect fix

  10. Click on Next to install GlobalProtect.

    Install Global Protect
  11. At the Select Installation Folder prompt click Next

    Select Installation Folder
  12. At the Confirm Installation prompt click Next

    Confirm Installation

  13. When the Do you want to allow this app to make changes to your device prompt appears, click Yes.

    Install Yes
  14. GlobalProtect will begin installing.

    Installation progress
  15. After the software has been successfully installed, click close.

    Installation Complete
  16. Open GlobalProtect.

    Global Protect Icon
  17. Enter and click Connect.

    Connecting to Global Protect
  18. Enter your login credentials and click Sign in.
    Palo Alto logon screen
  19. Click the option you use for DUO.

    DUO options screen
  20. You are now connected to GlobalProtect.

    Global Protect connection screen



Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Remote Connectivity (VPN) service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for ways to contact the appropriate support group.


Article ID: 1225
Thu 6/23/22 11:30 AM
Thu 12/7/23 1:45 PM

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