Using the Duo Prompt

Overview

The University of Alaska uses Duo Security (Duo) as the Mutli-Factor Authentication (MFA) for securing services such as UA Online, UA Learning Management System (LMS) (also known as UA Blackboard), Google Workspace @ UA, Banner, DegreeWorks, MyUA, etc. By setting up MFA, you add an extra layer of security to your UA account sign-in. For example, you first specify your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app sent to your phone.

In this article:

• Authenticating with the Duo Prompt
• Authentication Methods

What materials do I need?

• The smartphone, tablet, or another device you configured for use with Duo
• A supported web browser

Authenticating with the Duo Prompt

After completing Duo enrollment, the Duo Prompt will appear the next time you perform a browser-based login to a web service or application protected with Duo.



If you have more than one device enrolled, like a mobile phone and a hardware token, the device selector will be available.


 

Authentication Methods

• Duo Mobile Push
  1. Select the phone or tablet from the list of your enrolled devices on the MFA login screen.
  2. Click Send Me a Push. The MFA service sends a request for approval to your phone or tablet.
  3. Tap Approve on your smartphone, tablet, or Apple Watch.
• Duo Mobile Passcode
  1. Select the phone or tablet to use from the list of your enrolled devices on the MFA login screen.
  2. Click Enter a Passcode.
  3. Open the Duo Mobile app on your phone or tablet to view the passcode generated by the app.
  4. Enter the passcode in the box provided on the login screen.
  5. Click Log In.
• Phone Call
  1. Select the phone to use from the list of your enrolled devices on the MFA login screen.
  2. Click Call Me.
  3. When your phone rings, answer it, press any key, and hang up.
• Security Key Tap
  1. Select your security key from the list of your enrolled devices on the MFA login screen.
  2. Click Use Security Key.
  3. Insert your security key into a USB port.
  4. Tap or press the button on it.
• Touch ID
  1. Select the Touch ID device to use from the list of your enrolled devices on the MFA login screen.
  2. Click Use Touch ID.
  3. Place your finger on the Touch ID button on your device.
• Duo Token Passcode
  1. Click Enter a Passcode on the MFA login screen.
  2. Press and release the button on your Duo token to display a passcode.
  3. Enter the passcode in the box provided on the login screen.
  4. Click Log In.

Is there any additional information I should know about?

More information about Duo MFA can be found on UA Office of Information Technology's (OIT) website.

• Add a New Device
• Set Up a Security Key
  • Contact UAA IT Services for a list of recommended Security Keys. Coordinate the purchase of a Security Key with your department based on recommendations from UAA IT Services.
• Managing Your Devices
• FAQs

Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.