Using the Duo MFA Prompt

Overview

The University of Alaska uses Duo Security (Duo) as the Mutli-Factor Authentication (MFA) for securing services such as UA Online, UA Learning Management System (LMS) (also known as UA Blackboard), Google Workspace @ UA, Banner, DegreeWorks, MyUA, etc. By setting up MFA, you add an extra layer of security to your UA account sign-in. For example, you first specify your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app sent to your phone.

In this article:

• Authenticating with the Duo Prompt
• Other Options

What materials do I need?

• The smartphone, tablet, or another device you configured for use with Duo
• A supported web browser

Authenticating with the Duo Prompt

1. After completing Duo enrollment, the Duo Prompt will appear the next time you perform a browser-based login to a web service or application protected with Duo. Duo sets the default device to what Duo considers to be the most secure. If you have more than one device enrolled, like a mobile phone and a hardware token, the device selector will be available using the Other options link in the prompt.
   
    
   • Select the device from the list that you wish to use.
     
      
2. The first time you use Duo in a specific browser on a specific computer you will be asked, "Is this your device?" Selecting Yes, this is my device, will remember you, and not prompt again for 5 days.
   

Other Options

• Touch ID
  1. In the prompt, click Other options.
  2. Click the Touch ID option.
  3. Place your finger on the Touch ID button on your device.
• Security Key
  1. In the prompt, click Other options.
  2. Click the Security Key option.
  3. Insert your security key into a USB port.
  4. Tap or press the button on it
• Duo Push
  1. In the prompt, click Other options.
  2. Click the Duo Push option. The Duo MFA service sends a request for approval to your phone or tablet.
  3. Tap Approve on your smartphone, tablet, or smartwatch.
• Duo Mobile passcode
  1. In the prompt, click Other options.
  2. Click the Duo Mobile passcode option.
  3. Open the Duo Mobile app on your phone or tablet to view the passcode generated by the app.
  4. Enter the passcode in the box provided on the login screen.
  5. Click Verify.
• Phone Call
  1. In the prompt, click Other options.
  2. Click Phone call option for your phone number.
  3. When your phone rings, answer it, and follow the instructions from the call.
• Hardware Token
  1. In the prompt, click Other options.
  2. Click the Hardware token option.
  3. Press and release the button on your hardware token to display a passcode.
  4. Enter the passcode in the box provided on the login screen.
  5. Click Verify.

Is there any additional information I should know about?

More information about Duo MFA can be found on UA Office of Information Technology's (OIT) website.

• Add a New Device
• Set Up a Security Key
  • Contact UAA IT Services for a list of recommended Security Keys. Coordinate the purchase of a Security Key with your department based on recommendations from UAA IT Services.
• Managing Your Devices
• FAQs

Need additional help or have issues

For support, requests may be submitted anytime using the Questions or Assistance with Multi-Factor Authentication form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, text "Support" to (844) 705-0262, or email us at uaa.techsupport@alaska.edu.