Set up Multi-Factor Authentication with Duo


The University of Alaska (UA) System uses Cisco's Duo Security  ("Duo" for short) as the Multi-Factor Authentication (MFA) for securing services such as UAOnline, UA Learning Management System (LMS), Google Workspace @ UA, Banner, DegreeWorks, MyUA, GlobalProtect VPN, UA Microsoft 365, and other services using UA SSO. By setting up MFA, you add an extra layer of security to your UA account sign-in. For example, you first specify your password and, when prompted, you also type a dynamically generated verification code provided by an authenticator app sent to your phone.

In this article:


What materials do I need?

The Duo Mobile app is the recommended device to use for MFA as it provides the best user experience.


How do I use this technology?

Enable MFA

Active UA employees (including UA student employees) can skip to the Install the Duo Mobile app section.

  1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
  2. Go to website.
  3. Log in using the first button option, Username/ID# & Password option. login page
  4. Once you are logged in, click the Security Settings link located on the bottom-right of the page.
    Security Settings link located on the bottom-right of the page
  5. Click the Enable multi-factor authentication button.
    Click the Enable multi-factor authentication button.

Install the Duo Mobile app

This process walks through setting up the Duo Mobile app for Apple or Android mobile phones or tablets.

  1. On a desktop or laptop computer with an internet connection, me.UAA will prompt you to set up Duo. Click the Next button to continue.
    Welcome to Duo Security prompt
  2. Click the Next button.
    Did you know? prompt
  3. Click the Next button again.
    What can you do? prompt
  4. On the Select an option prompt, click the Duo Mobile option.
    Select an option prompt
  5. Enter your mobile phone number, or click I have a tablet if you would like to set up a tablet that you regularly keep with you.
    Enter your phone number prompt
  6. If you are setting up a tablet, skip to step 12.
  7. Click the Continue button.
  8. Select Yes, it's correct button to continue or No, I need to change it if incorrect.
    Is this correct? prompt
  9. Click Call my phone button to confirm ownership via phone call. 
    Confirm ownership prompt
  10. Enter the passcode.
  11. Click the Verify button.
    Passcode sent prompt
  12. Download the Duo Mobile app by clicking the links in the prompt, visiting the links below, or searching them through your device's app store.
    1. Duo Mobile in the Apple App Store (for iOS version 12+).
    2. Duo Mobile in Google Play (for Android version 8+).
      Download Duo Mobile prompt
  13. Click the Next button once you have Duo Mobile installed.
  14. A QR code will appear on your computer's screen. Continue to the next section activate Duo Mobile.
    Scan this code in Duo Mobile prompt with QR code


Activate Duo Mobile

  1. On your mobile device, open the Duo Mobile app.
  2. Tap the blue Continue button at the bottom of the screen.
    Welcome to Duo Security page
  3. In the Add account page, tap the blue Use QR code button.
    Add your account page
  4. Scan the barcode on your computer's screen using your mobile device's camera
    Scan the QR code on your computer's screen
  5. If you can't scan the barcode, click the Get an activation link on your computer.
    1. Open the link from the email on your mobile device.
    2. The link should switch you back to the Duo Mobile app automatically on your mobile device.
  6. Once scanned or activated, it will take you to the Name account page. Naming your account is optional. Click the Save text on the bottom of the prompt to continue.
    Name account page
  7. Congratulations, your Duo MFA device is set up and ready to use.
    Duo Mobile home page with a U.A. account
  8. Sign out of the ME.UAA website once you are finished.


Is there any additional information I should know about?


We recommend setting up an additional Duo MFA device as a backup. To add another compatible Duo MFA device, please visit the Add a New Device to Duo article.

When Duo MFA is activated, a host of UA services that are compatible with Duo (such as UAOnline, UA Learning Management System (LMS), Google Workspace @ UA, Banner, DegreeWorks, MyUA, GlobalProtect VPN, UA Microsoft 365, and other services using UA SSO), will prompt a login screen that requires your UA username and password. Subsequently, you will encounter a Duo MFA prompt followed by a push notification sent to your device as shown in the picture below.

For more information and resources about MFA, please visit our Knowledge Base section, Multi-factor Authentication.

Check for a Duo Push prompt


Need additional help or have issues

For support, requests may be submitted anytime using the appropriate Questions or Assistance with Multi-Factor Authentication form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for the appropriate support group.

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Article ID: 528
Thu 5/6/21 3:16 PM
Fri 2/23/24 9:25 AM

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A security system that requires users to prove their identity using more than one factor of authentication to access accounts. It's designed to improve account security and prevent fraudulent account access, improving the basic level of security achieved with just one factor of authentication, usually a password.