Email FAQ

1. How do I get an Email account?

UAA Email accounts are created automatically for students registered for at least 1 credit. Allow two business days after registration for account availability. To lookup your username which is reflected in your email address please visit

2. What's my email address?

Your default email address is your username with appended to it. For example, <username>

3. What's my password?

In order to set a password or look up your user name, navigate to On this site, use option 1 if you think you may already know your username and password, option 2 if you cannot remember your password, or option 3 if you do not know your user name or UA ID number (also referred to as a student or employee id number). If this does not work, please contact the UAA IT Service Center for further assistance.

4. How do I use my email?

Login to your UA email at Google Workspace @ UA.

5. When does my account expire?

  • Students
    • Student accounts expire three semesters (one year) after the last day of the last semester of attendance. Year old student accounts are expired semesterly. Disabled account owners may be able to appeal for a temporary, one time only, 30 day access by submitting a ticket to the IT Service Center.
  • Staff and Faculty
    • Employee accounts, including other employee sponsored accounts, expire when leaving the university or are locked by department request.

6. What does "over quota" mean?

Email storage space is not unlimited. If you receive an over quota message, it means that you have exceeded your available space on the email server. You'll need to login to email account and delete some messages or download them to your personal computer.

7. Mailing Lists at UAA - Where can I find information?

A mailing list is a method of distributing emails to a large number of people through a single email address rather than dealing with a collection of email addresses in your email program. A mailing list is managed on a server with commands that range from adding and removing addresses to setting posting privileges. You must be staff, faculty, or a sponsored entity such as a department or club to request a mailing list. Additional information is available in the Mailing List knowledge articles, requests for support can be submitted via the Mailing List service page.

8. Spam Filtering

All incoming mail to UAA is filtered for spam (junk mail).

9. What is the server's address?

The University of Alaska's primary mail system is Gmail. You can find client setting information in the Check Gmail through other email platforms Gmail help article.

10. Can I send attachments?

Attachments are allowed, however IT Services does not recommend sending files over 24MB is size. Additionally certain types of file attachments may be removed if they are executable or have files which frequently contain malicious data (such as a Microsoft Access database file).

11. What is the size limit on attachments?

Attachments are limited to 25MB in size, though individuals are encouraged to avoid mailing files over 20MB.


Article ID: 33
Tue 10/8/19 7:44 AM
Tue 10/24/23 12:56 PM

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