Change my Preferred Email Destination


University of Alaska students may at their discretion configure their Official UA e-mail accounts to forward all e-mails to an external e-mail address. This method forwards a copy of the email and retains a copy in the Official UA e-mail inbox.


The following policy change to the UA system Accounting and Administrative Manual (No.: 300: A-01) no longer allows for employees to forward their work email to a personal email:
3.4 Email Forwarding
Email “forwarding” refers to the practice of setting an alternate, non-UA email destination, whereby computing systems automatically redirect (or copy) incoming mail to another address or mail system. Employees may not “forward” email outside of the university-provided email systems. Non-employees may forward email; however, they assume responsibility for data security, and for ensuring that institutional messages are received in the destination system. Using the forward button to send a copy of a message is not restricted by this section.


If the Preferred Email Destination address stops working or the address is entered incorrectly, anyone sending an email to the Official UA email address will receive a bounce-back message saying the email was not delivered. The email will still be delivered to the Official UA email inbox, but the copy forwarded to the bad address will fail and cause the bounce-back message.


In this article:


What materials do I need?

  • A device with Internet access
  • A web browser such as Google Chrome, Microsoft Edge, Firefox, etc.
  • Your UA Username and Password


How do I use this technology?

  1. Open a web browser
  2. In your address bar, type in
  3. Press the Enter key on your keyboard
  4. Click the Option 1 button
  5. Type in your UA username or ID and password

    me.UAA home page
  6. Click the Submit button
  7. Wait for the system to load your account
  8. On the Welcome page, look for Email Destination

    Welcome page
  9. Click the gold change link
  10. Select the UA Google bubble

    UA Google option
  11. Click the Save Settings button to apply the changes.


Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the UA Account service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for ways to contact the appropriate support group.


Article ID: 770
Thu 2/24/22 9:20 AM
Fri 11/4/22 2:28 PM