Manage Junk and Spam Email Using Microsoft Outlook

What is this article about?

​In this article you will learn how to manage your Junk Email Options including Safe Senders List, Safe Recipients List, Blocked Senders List, Blocked Top-Level Domains List and Blocked Encodings List.​​​​

What materials do I need?

  • Windows Operating System
  • ​Microsoft Office Outlook

How do I use this technology?

​When you find a message in the Junk folder that isn’t junk, drag it back to the Inbox or any folder. To prevent the email from being misclassified in the future, the following menu is available in Outlook (most other mail clients have a similar menu):

  • ​Click Home
  • Click Junk
  • Click Junk Email Options

Junk Email Filter Lists

Junk Email Filter Lists let you control what is considered spam. You can add names, email addresses and domains to these lists so the filter doesn’t check messages from sources you trust, or blocks messages that arrive from specific email addresses and domains you don't know or trust.

You can also access the Junk Email Filter Lists by right-clicking on any email and selecting Junk > Email Options.

It is important to look at your junk mail folder regularly, because mail older than 14 days will be deleted.​

Safe Senders List

Email addresses and domain names in the Safe Senders List are never treated as junk email, regardless of the content of the message. You can add your Contacts and other correspondents to this list.

Safe Recipients List

If you belong to a mailing list or a distribution list, you can add the list sender to the Safe Recipients List. Messages sent to these email addresses or domain names are never treated as junk, regardless of the content of the message. For example if newsletters from JCPenny are being blocked, and you wish they weren’t, you can add to the safe recipient list.

Blocked Senders List

You can easily block messages from particular senders by adding their email addresses or domain names to the Blocked Senders List. When you add a name or email address to this list, Outlook moves any incoming message from that source to the Junk Email folder. Messages from people or domain names that appear in this list are always classified as junk, regardless of the content of the message.

Blocked Top-Level Domains List

To block unwanted email messages from another country/region, you can add country/region codes to the Blocked Top-Level Domains List. For example, checking the CA [Canada], US [United States], and MX [Mexico] boxes in the list blocks messages from email addresses that end in .ca, .us, and .mx.

Blocked Encodings List​

To block unwanted email messages that appear in another character set or alphabet, you can add encodings to the Blocked Encodings List.

Is there any additional information I should know about?

​​Spam and junk email is automatically delivered to your Junk email folder in Outlook. You have the ability to control what email is delivered to this folder by adjusting several settings within Outlook.

It is a best practice to regularly review messages in the Junk Email folder to ensure you aren’t missing important messages. The UA email system receives millions of emails per day and classifying each 100% correctly is a difficult task. On occasion, legitimate messages may be incorrectly classified as junk.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Email service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact IT page for ways to contact the appropriate support group.


Article ID: 3
Tue 9/3/19 10:11 AM
Wed 7/27/22 9:36 AM

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