Manage Your Devices in Duo

Overview

This article guides users on managing their devices with Duo. This includes accessing the manging existing devices, changing the default authentication devices, and removing devices on Duo. 

In this article:

• How do I use this technology?
  • Accessing Device Management
  • Default Authentication Device
  • Manage Existing Devices
  • Remove Device

What materials do I need?

• The smartphone, tablet, or another device you configured for use with Duo

How do I use this technology?

Accessing Device Management

1. On the Check for a Duo Push window click on Need Help? link.
   
    
2. Click on Manage devices
   
    
3. Choose an authentication method and complete two-factor authentication.
   
    
4. After authenticating, click Add another device to enroll a new device.
   
    
5. To exit, click Back to Login below the listed devices.

Default Authentication Device

Duo will select the most secure device as the default, but user can pick a different device at the prompt

Manage Existing Devices

This process walks through managing existing devices on Duo.

1. Click Need Help bottom left  and select Manage devices to authenic and view the available devices. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.
   
    
2. Click the Reactivate Duo Mobile if you need to get Duo Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process.
   
    
3. Click Edit  and then Rename to change Device Name of your phone (hardware tokens can't be renamed). Type in the new name and click Rename.
   
    
4. After successfully modifying your phone's name, you will see this from now on when managing devices, and will also be how your phone is identified in the authentication dropdown.
   

Remove Device

This process walks through removing a device from Duo.

1. Click the Edit then Delete button to delete a phone or token device. This delete the device with no confirmation.
   

Is there any additional information I should know about?

More information about Duo MFA can by found on UA Office of Information Technology's (OIT) website.

• Using the Duo Prompt
• Add a New Device
• Set Up a Security Key
  • Contact UAA IT Services for a list of recommended Security Keys. Coordinate the purchase of a Security Key with your department based on recommendations from UAA IT Services.
• FAQs

Need additional help or have issues

For support, requests may be submitted anytime using the Questions or Assistance with Multi-Factor Authentication form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, text "Support" to (844) 705-0262, or email us at uaa.techsupport@alaska.edu.