Manage Your Devices in Duo


This article guides users on managing their devices with Duo. This includes accessing the manging existing devices, changing the default authentication devices, and removing devices on Duo. 


In this article:


What materials do I need?

  • The smartphone, tablet, or another device you configured for use with Duo
The Duo Mobile app is the recommended device to use for MFA as it provides the best user experience. Other options such as a Landline/Phone, Security Key, or Touch ID (select Apple devices) are available as well. Please note that the prompts will vary slightly.


How do I use this technology?

Accessing Device Management

If you do not have access to any enrolled devices through ELMO, you will need to contact IT Services Technical Support Center for help.


  1. Click on My Settings & Devices on the left in Duo Prompt before clicking on any of the authentication requests.

    My Settings & Devices link
  2. Choose an authentication method and complete two-factor authentication.

    Authenticate to My Settings & Devices
  3. After authenticating, click Add another device to enroll a new device.

    My Settings & Devices
  4. To exit My Settings & Devices, click Back to Login below the listed devices.


Default Authentication Options

This process walks through changing your default device for authentication on Duo.

  1. Click Default Device drop-down menu and choose your default device for authentication. Click Save once you are done making changes.

    Choose Default Device
  2. If this is the device you will use most often with Duo, then you may want to enable automatic push requests.
    1. Change the When I log in option and the setting from "Ask me to choose an authentication method" to either of the following:
      • "Automatically send this device a Duo Push"
      • "Automatically call this device"

        Enable Automatic Authentication
    2. Click Save once you are done making changes.


Manage Existing Devices

This process walks through managing existing devices on Duo.

  1. Click Device Options next to any of your enrolled devices to view the actions vailable for that device. You can Reactivate Duo Mobile for an enrolled smartphone, Change Device Name for any type of phone, or delete any authentication device.

Device Options

  1. Click the Reactivate Duo Mobile if you need to get Duo Push working on your phone, for example, if you replaced your phone with a new model but kept the same phone number. After answering some questions about your device, you'll receive a new QR code to scan with your phone, which will complete the Duo Mobile activation process.

    Reactivate Duo Mobile
  2. Click Change Device Name to open up an interface to change the display name of your phone (hardware tokens can't be renamed). Type in the new name and click Save.

    Change Device Name
  3. After successfully modifying your phone's name, you will see this from now on when managing devices, and will also be how your phone is identified in the authentication dropdown.

    Renamed Device


Remove Device

This process walks through removing a device from Duo.

Until you add an additional device, you will be able to remove the last device on Duo. If you are still unable to delete a device, contact IT Services Technical Support Center to have it removed.


  1. Click the trash can button to delete a phone or token device.

    Remove Device

  2. Confirm deleting the authentication device.

    Confirm Device Deletion

  3. The device is deleted. It can no longer be used to approve Duo authentication requests.

    Device Removed


Is there any additional information I should know about?

More information about Duo MFA can by found on UA Office of Information Technology's (OIT) website.


Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at



Article ID: 569
Tue 6/15/21 4:04 PM
Fri 7/2/21 12:21 PM