Update Your UA Username in UAOnline


Changing a username can only be done through a legal name change that begins with the user completing a name change form which can be found on UAOnline under the Personal Information tab.


A person's username is generated by the automatically based upon information in Banner. Usernames cannot be manually modified or custom created.


We generally recommend changing/regenerating a UA Username on a Friday, and to not expect the new username to work until Sunday. The primary services "should" be updated by the next day (UA AD, Google Workspace @ UA, Learning Management System), but sometimes it may take up to 2 days.


What materials do I need?

  • Internet connectivity
  • Web browser
  • Your UA Username & password


How do I use this technology?

  1. Login to UAOnline with your UA Username and password.

    UA Online Services login page
  2. Click Personal Information.

    UAOnline Personal Information button highlighted
  3. Click UA ID Number and Username.

    UAOnline Personal Information UA ID Number and Username button highlighted
  4. Your current name, UA ID, and UA Username will be displayed. If the name represents a name change, you will see a button that will allow you to generate a new username.
    If you do not see a Submit button to request the generation of a new UA Username it means that a request to update your legal name has either not been submitted, or is still being reviewed/processed.

    UAOnline UA ID Number and Username details page
    1. Click Submit button to generate a new UA Username.
    2. Write-down your newly generated username.
  5. In the upper right of the browser, click LOG OUT.

    UAOnline log out button highlighted


It can take up to 2 days for the new username to become fully functioning. We recommend to continue using your existing/old username until you no longer have access. At that time, your newly generated username and existing password should now work.


Need additional help or have issues

For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.


Article ID: 345
Wed 9/30/20 2:46 PM
Thu 1/6/22 1:21 PM