Overview
Changing a UA username can only be done through a legal name change. This process begins with the user submiting a name change form or re-applying for the university with a new legal name.
Important
- A person's username is generated automatically based on information in Banner. Usernames cannot be manually modified or custom-created.
- Currently, users cannot update their UA Username through self-service. Users need to submit a request through the UA Office of Information Technology (OIT).
In this article:
What materials do I need?
- Internet connectivity
- Web browser
- Your UA email address (UAusername@alaska.edu) and current password
- Up-to-date legal name on record
- Active at the UA System
- Students who have registered for at least 1 credit through UAOnline within the past year, or
- Employees with an active job status
How do I use this technology?
Warning
Updating your UA username may cause temporary issues accessing your account. It may take up to 2 days for the primary services (UA AD, Google Workspace @ UA, Learning Management System) to be automatically updated with your new username. Therefore, you should make the request either:
- Before or after the semester (recommended)
- Or on a Friday if you don't plan on using your account over the weekend
You may continue using your existing/old UA username to log in until it has been updated. After some time, your newly generated username and existing password should work.
- Ensure you have submitted a name change form to the local Registrar’s Office (for students) or UA HR (for employees).
- Ensure the Registrar’s Office/UA HR has fully processed your name change on record.
- After confirming Steps 1 and 2, and ensuring you understand the Warning provided above, open a web browser.
- Go to the UA Service Portal website.
- Click Sign In on the top-right of the page.
- Sign in with your UA email address and current UA password.
- Once you're signed in, it will take you back to the UA Service Portal home page with your name on the top-right of the page.
- Fill out the following UA Service Portal ticket form by visiting this link: Existing Account Help ticket form
- Set the Title of Request field to Update my UA Username.
- Set the Scope of Impact field should be set to Small.
- Set the Impact on those Affected Ability to Work to Low.
- In the Contact Information section, type in your current contact information.
- In the Description field, type in your new legal name, current UA username, and UA ID number.
- Once finished, click the blue Submit button at the bottom of the form.
- Please allow UA OIT up to one business week to process your ticket request. For updates, regularly check your email, your ticket status, or await phone calls from UA OIT.
Is there any additional information I should know about?
After your UA username has been updated, some applications may require you to sign in again with your new UA username, such as Microsoft 365 apps, Google Workspace for Education apps, etc.
Need additional help or have issues
For UA username update questions and assistance, please reach out to UA OIT with your UA ticket number.
For UA account support with UAA services, requests may be submitted anytime using the appropriate Support for UA Account form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For other immediate assistance, please review the Contact Us page for the appropriate support group.