Body
Overview
Changing a University of Alaska (UA) username can only be done through a legal name change. This process begins with the user submitting a name change form or re-applying for the university with a new legal name.
Important
A person's username is generated automatically based on information in Banner. Usernames cannot be manually modified or custom-created.
In this article:
What materials do I need?
- UA username and current UA password.
- If you forgot your UA username or password, please visit the ME.UAA account recovery website.
- Internet access
- Web browser (i.e. Mozilla Firefox, Google Chrome, Apple Safari, etc)
- Desktop or laptop computer
- Up-to-date legal name on record
How do I use this technology?
Warning
Updating your UA username may cause temporary issues accessing your account. It may take up to 3 days for the primary services (UA AD, Google Workspace @ UA, Learning Management System) to be automatically updated with your new username. We cannot expedite or intervene in this system-automated process.
Therefore, you should make the request either:
- Before or after the semester (recommended)
- Or on a Friday if you don't plan on using your account over the weekend
You may continue using your existing/old UA username to log in until it has been updated. After some time, your newly generated username and existing password should work.
- Ensure you have submitted a name change form to the local Registrar’s Office (for students) or UA Human Resources (for employees).
- Ensure the Registrar’s Office/UA HR has fully processed your name change on record.
- After confirming Steps 1 and 2, read the red Warning box.
- Once you read and acknowledge the red Warning box, open a web browser.
- Click or copy & paste the following hyperlink to go to UAOnline's hidden username update page:
https://generalssb-prod.ec.alaska.edu/BannerExtensibility/customPage/page/uaGOA2USR
- Log in with your UA username and current UA password.
- Before you proceed with the username update, please carefully review the instructions on the top of the page to ensure you do not skip any steps or encounter any issues.
- Below the instructions, click one of the automatically generated username options.
- Click the blue Submit button to finalize the change.
- Wait up to 3 days for the primary services (UA AD, Google Workspace @ UA, Learning Management System) to be automatically updated with your new username. You may continue using your existing/old UA username to log in until it has been updated. After some time, your newly generated username and existing password should work.
Is there any additional information I should know about?
After your UA username has been updated, some applications may require you to sign in again with your new UA username, such as Microsoft 365 apps, Google Workspace for Education apps, etc.
Need additional help or have issues
For UA account support after a username change, requests may be submitted anytime using the appropriate Support for UA Account form. Requests generate a Ticket which will be worked in order received and urgency by UAA Employees with the knowledge and permissions to assist with the request.
For immediate assistance, please review the Contact Us page for the appropriate support group.