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Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).
A change freeze window is instituted to prohibit or limit system updates which may have an adverse affect on university business. These schedules aid in mitigating the risk of an outage or issues during important business cycles (e.g. student class registration, final exams, etc.), but also permits IT Services to schedule resources to get important system work done during non-freeze periods. Read on to learn more about UAA's change freeze windows.
Article that explains how to sign into a UAA Windows device that is off campus following a password change.
This article goes over how to change your email alias in Me.uaa/ELMO. The provided aliases are generated based on our email naming conventions.
In this article, the reader will learn to change their password for UA accounts using the Me.UAA password management system located at