Change My University of Alaska (UA) Account Password

Overview

The University of Alaska (UA) Account is a unique username that identifies you as a member of the University of Alaska community and is used to access most university systems and electronic resources. Recorded in UA business systems and visible to university employees, the UA Account and password together serve as your official university credentials, with access determined by eligibility and authorization.

UAA uses ME.UAA, a self‑service tool, to establish and manage UA usernames and passwords, providing single‑credential access to most university services. This article applies to all UAA students, staff, and faculty and explains how to change your UA Account password using the ME.UAA password management system at me.uaa.alaska.edu.

In this article:

• What materials do I need?
• How do I use this technology?
  • Set your UA password for the first time
  • Change password
  • Forgot password
  • Forgot UA username/ID# and password
  • Password requirements
• Is there any additional information I should know about?
• Need additional help or have issues

What materials do I need?

• Internet access
• Web browser (i.e. Mozilla Firefox, Google Chrome, Apple Safari, etc.)
• Desktop or laptop computer (recommended), or mobile device
• University of Alaska (UA) Username or 8-digit UA ID number

How do I use this technology?

Set your UA password for the first time

For new UA users that need to claim and activate their UA account and set a password.

1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
2. Go to the me.uaa.alaska.edu website.
   
    
3. Click the green, right-most Lookup Username/ID# button.
4. Enter your date of birth, last name, and last four digits of your social security number.
   
    
5. Click the green SUBMIT button.
6. After waiting several seconds, the site will ask several verification questions based on your enrollment and records (see example below). Once you have completed a minimum of 5 these questions, click the green Confirm button on the bottom of the page to proceed.
   
7. If you are unable to proceed, or get a ELMO is unable to verify your identity based on your responses error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
8. On the Security Settings page, set up the following:
   1. Select the Self-Service Security Questions bubble.
   2. Set up 3 security questions and answers (carefully check your answers by clicking the eyelid icon on the right-side of the field).
   3. Check mark the Skip personal information questions (3 security questions required) box.
   4. Click the green Save settings button once you are done with the security question set up.
      
       
9. Click the green Save settings button once you are done with the security question set up.
10. On the Please select your preferred email destination... page, select either bubble based on your personal preference after reviewing the description at the top of the prompt.
    
     
11. Click the green Save settings button once you are done with your choice.
12. On the Welcome page, you will see your UA ID number, UA username, a listing of systems you have been granted access to and, on the right-hand side, an area titled Set / Change your password here.
    
     
13. To set a password, select your UA username from the Username pull-down menu.
14. Enter a password into the New Password and Confirm Password fields, ensuring it meets the password requirements, and they visibly match by clicking the eyelid icon on the right-side of the field
    
     
15. Click the green Set Password button.
16. Your password will be saved successfully if you get the Success! Your password has been reset! message.
    
     
17. Click the green Sign out button to leave the password management system.

Change password

This option provides a quick way to change your password if you already know your information. Use this option if you received an email telling you your password is about to expire.

1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
2. Go to the me.uaa.alaska.edu website.
   
    
3. Click the green, left-most Username/ID# & Password button.
4. Enter your UA username or UA ID number, then your current UA password.
   
    
5. Click the green SUBMIT button.
6. If you are unable to proceed, or get an Incorrect login or bad password. error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
7. If prompted for the Security Settings page, set up the following, otherwise, proceed to the next numbered step:
   1. Select the Self-Service Security Questions bubble.
   2. Set up 3 security questions and answers (carefully check your answers by clicking the eyelid icon on the right-side of the field).
   3. Check mark the Skip personal information questions (3 security questions required) box.
   4. Click the green Save settings button once you are done with the security question set up.
      
       
8. If prompted for the Please select your preferred email destination... page, select either bubble based on your personal preference after reviewing the description at the top of the prompt; otherwise, proceed to the next numbered step.
   
    
9. Click the green Save settings button once you are done with your choice.
10. On the Welcome page, you will see your UA ID number, UA username, a listing of systems you have been granted access to and, on the right-hand side, an area titled Set / Change your password here.
    
     
11. To set a password, select your UA username from the Username pull-down menu.
12. Enter a password into the New Password and Confirm Password fields, ensuring it meets the password requirements, and they visibly match by clicking the eyelid icon on the right-side of the field
    
     
13. Click the green Set Password button.
14. Your password will be saved successfully if you get the Success! Your password has been reset! message.
    
     
15. Click the green Sign out button to leave the password management system.

Forgot password

This option allows you to provide your UA Username or UA ID #, verify some basic questions about your identity, and then change your password. If you've forgotten your password, this is the most common option for retrieval.

1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
2. Go to the me.uaa.alaska.edu website.
   
    
3. Click the middle green Forgot Password button.
4. Enter your UA username or UA ID number.
   
    
5. Click the green SUBMIT button.
6. If you are unable to proceed, or get a Sorry, unable to find your record. error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
7. After waiting several seconds, you will be on the Custom UA Security Question page. Answer your security questions.
   
    
8. Click the green Confirm button to proceed.
9. If you are unable to proceed, or get a ELMO is unable to verify your identity based on your responses error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
10. If prompted for the Security Settings page, set up the following, otherwise, proceed to the next numbered step:
    1. Select the Self-Service Security Questions bubble.
    2. Set up 3 security questions and answers (carefully check your answers by clicking the eyelid icon on the right-side of the field).
    3. Check mark the Skip personal information questions (3 security questions required) box.
    4. Click the green Save settings button once you are done with the security question set up.
       
        
11. If prompted for the Please select your preferred email destination... page, select either bubble based on your personal preference after reviewing the description at the top of the prompt; otherwise, proceed to the next numbered step.
    
     
12. Click the green Save settings button once you are done with your choice.
13. On the Welcome page, you will see your UA ID number, UA username, a listing of systems you have been granted access to and, on the right-hand side, an area titled Set / Change your password here.
    
     
14. To set a password, select your UA username from the Username pull-down menu.
15. Enter a password into the New Password and Confirm Password fields, ensuring it meets the password requirements, and they visibly match by clicking the eyelid icon on the right-side of the field
    
     
16. Click the green Set Password button.
17. Your password will be saved successfully if you get the Success! Your password has been reset! message.
    
     
18. Click the green Sign out button to leave the password management system.

Forgot UA username/ID# and password

If you've forgotten both your UA username/ID# and password, this is will be the option for retrieval.

1. On a desktop or laptop computer with an internet connection, open your preferred web browser.
2. Go to the me.uaa.alaska.edu website.
   
    
3. Click the green, right-most Lookup Username/ID# button.
4. Enter your date of birth, last name, and last four digits of your social security number.
   
    
5. Click the green SUBMIT button.
6. If you are unable to proceed, or get a Sorry, unable to find your record. error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
7. After waiting several seconds, the site will either ask to answer a minimum of 5 verification questions based on your enrollment and records, or take you to the Custom UA Security Question page (see example below). Once you completed the questions, click the green Confirm button on the bottom of the page to proceed.
   
    
8. If you are unable to proceed, or get a ELMO is unable to verify your identity based on your responses error message, please see the Need additional help or have issues section for further assistance. Otherwise, proceed to the next step.
   
    
9. If prompted for the Security Settings page, set up the following, otherwise, proceed to the next numbered step:
   1. Select the Self-Service Security Questions bubble.
   2. Set up 3 security questions and answers (carefully check your answers by clicking the eyelid icon on the right-side of the field).
   3. Check mark the Skip personal information questions (3 security questions required) box.
   4. Click the green Save settings button once you are done with the security question set up.
      
       
10. If prompted for the Please select your preferred email destination... page, select either bubble based on your personal preference after reviewing the description at the top of the prompt; otherwise, proceed to the next numbered step.
    
     
11. Click the green Save settings button once you are done with your choice.
12. On the Welcome page, you will see your UA ID number, UA username, a listing of systems you have been granted access to and, on the right-hand side, an area titled Set / Change your password here.
    
     
13. To set a password, select your UA username from the Username pull-down menu.
14. Enter a password into the New Password and Confirm Password fields, ensuring it meets the password requirements, and they visibly match by clicking the eyelid icon on the right-side of the field
    
     
15. Click the green Set Password button.
16. Your password will be saved successfully if you get the Success! Your password has been reset! message.
    
     
17. Click the green Sign out button to leave the password management system.

Password requirements

Based on the UA system-wide password policies:

• Sixteen (16) characters or longer, this is now referred to as a passphrase.
• Passphrases don’t need to contain numbers, special characters or capital letters, so your password can be unique and random, but still memorable to you.
• Consider three to four words that mean something to you but aren’t related to each other.
• It cannot contain any personal information such as your name, UA username, or UA ID number.
• Different from your last five passwords.
• Will remain valid for 730 days (two years)

Is there any additional information I should know about?

• The ME.UAA system is not used to set the PIN for UAOnline, that system is managed independently.
• Please note that the verification questions used in the ME.UAA system are drawn directly from enrollment and records. If you believe them to be in error, please contact the appropriate department, as IT Services cannot change this information:
  • For students, contact the UAA Office of the Registrar: uaa.alaska.edu/students/registrar
  • For employees, contact UA Human Resources (HR): alaska.edu/hr