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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to use the TDX messaging extension to collaborate with coworkers via Microsoft Teams on Enterprise Service Management (ESM) tickets, KB articles, Assets and more.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
The University of Alaska Enterprise Service Management (ESM) system uses a variety of terms throughout its interface. This article list those terms and definitions for reference.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM People
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Provides an overview of the Information Technology Infrastructure Library (ITIL) definitions of classification types, provides sample use cases, and provides additional notes regarding how these classifications are used within Enterprise Service Management (ESM).
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to reassign the person responsible for working on a ticket from one person to another person.