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- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how the Enterprise Service Management (ESM) system email service allows files to be attached to tickets, including Email Monitors used for ticket creation, and Email Replies for replying to notifications.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
An overview of the Enterprise Service Management (ESM) feed.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
An introduction for individuals who create, edits, or other wise manages consumables within in the University of Alaska (UA) Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how adjust the quantity for a consumable item within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on tracking consumable stock and reorder indicators within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information about standard attributes used with consumable items within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how to to edit, or remove, a consumable item on a ticket within the Enterprise Service Management (ESM) system
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how to edit a consumable item within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how to create a consumable record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
- Consumable Inventory Management
Information on how add a consumable to a ticket within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Ticketing App Admin
- Forms and Attributes
Information to help Enterprise Service Management (ESM) App Admins understand standard attributes in ticketing applications.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Knowledge Management
Information on the Knowledge Base (KB) Article annual review process.