Search22 Results

Information on how to update a ticket, and optionally notify the customer, and/or other contacts that may be interested in the progress of the ticket.

Information on how to reassign the person responsible for working on a ticket from one person to another person.

People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.

Information on how an authorized person can change their default Desktop within the Enterprise Service Management system.

Information regarding a simple set of guidelines and suggestions for version management of Enterprise Service Management (ESM) Workflows.

This article will help ESM Application Administrators configure automation rules.

Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices.

Introductory information for departmental Application Administrators authorized and responsible for the maintenance, management, and overall operation of their department's Enterprise Service Management (ESM) ticketing application.