- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
Information on how to manually create an asset record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
Information on how to reassign the person responsible for working on a ticket from one person to another person.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM App Admin
Guide for ESM App Admins to help create custom ticket statuses to support their departmental business practices.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM Surveys
The Enterprise Service Management (ESM) system supports creating custom questions which can be used on one, or more, surveys. The following article will walk you through the process of creating a ticket survey question.