Add People to Ticket

Overview

People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task through adding a comment.

Resources

  • Web Browser
  • TDNext license

Add People to a Ticket

  1. Open the desired ticket.
  2. In the tab list, Select People.
    Ticket with Add People tab highlighted
  3. In the Contacts field, begin typing either the person's name, or UA email address, or UA ID number.
    Enterprise Service Management (ESM) Ticket People tab with contacts field highlighted
  4. From the search results, select the desired person to add as a contact to the ticket.
    Enterprise Service Management (ESM) Ticket Add Contact search result example
  5. Click the + Add button.
    Enterprise Service Management (ESM) Ticket Add contact add button highlighted
  6. Confirm the person was added.
    Confirm User Added

Additional Information

Managing tickets after the initial creation has many means of doing so. Further instructional guides are available below.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by the IT Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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