Reassign a Ticket Task


Tasks on tickets are typically assigned to groups, or individuals, responsible for completing specific sub-components of work. If the task is assigned to the incorrect responsible party it can be reassigned. The following will guide you on how to reassign the responsible party for working on a task from one person/group to another.

What materials do I need?

  • Web browser
  • TDNext license

How do I use this technology?

  1. Open the ticket task you need to reassign.
  2. Click the Edit button.
  3. In the Responsible field, delete your name.
  4. Ensure the Responsible field lists the correct responsible group, or person.
  5. In the Comments field enter notes as to why you are reassigning the task.
  6. Click Save button at the top of the Task window.


Additional Information

Managing tickets after the initial creation has many means of doing so. Further instructional guides are available below.

Need additional help or have issues

For support, requests may be submitted anytime by Requesting Support for the Enterprise Service Management (ESM)service. Support Requests are worked by Priority based on the Impact and Urgency of need as well as the order they are received by UAA Employees with the knowledge and permissions to assist with the request.

For immediate assistance please review the Contact Us page for ways to contact the appropriate support group.

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Article ID: 395
Mon 11/16/20 1:48 PM
Wed 5/3/23 8:07 AM