- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
Information on how to manually create a display/monitor asset record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Asset/CI Management
Information on how to manually create a computer asset record within the Enterprise Service Management (ESM) system.
- Knowledge Base
- How to use the UAA Service Portal
If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
- Time and Expense
A guide for how individuals can record expenses related to a ticket.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.
- Knowledge Base
- Security
- Multi-Factor Authentication
This article will guide you through the process of replacing your old smartphone with a new one for Duo multi-factor authentication.
- Knowledge Base
- Communication & Collaboration
- Email
This article will assist you with setting up mail forwarding to direct all mail from the UA Google Mail account to another address.