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People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.

If you find yourself regularly referencing a Knowledge Base article or using a service, you can add it to your favorites to quickly access it in the future.

This article will assist you with setting up mail forwarding to direct all mail from the UA Google Mail account to another address.