- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- ESM People
This article provides an introduction to individuals using the Enterprise Service Management (ESM) system to understand the different types of people records within ESM.
- Knowledge Base
- Enterprise Services
- Enterprise Service Management
- Ticket Management
People can be added to the ticket at any time. People may be added as alternative contacts, to request approval, or to be kept informed of ticket progress. Once a person is added to a ticket, they can be notified of progress on a ticket, or task when adding a comment, or updating a ticket.