You can change a ticket classification when appropriate. When you do, be sure to document the reason why the ticket classification was changed in the comments.
In this article:
Managing tickets after the initial creation has many means of doing so. Further instructional guides are available below.
For additional assistance contact the IT Services Technical Support Center via phone at (907) 786-4646, toll-free at (877) 633-3888, email us at uaa.techsupport@alaska.edu.